Divya A.S.
Project Management
Chennai
Summary
- Project Manager with 12.4 years of PMO experience, including 4 years in the USA, across roles such as Project Manager, Team Manager, Project Coordinator, and Scrum Master.
- Certified in CSM (Certified Scrum Master), ITIL Foundation, and PRINCE2 Agile; holds a Project Management degree equivalent to PMP.
- Proven expertise in Agile mindset, integrated project/program strategy execution, schedule planning, risk assessment, and on-time delivery.
- Strong track record of ownership and accountability across all project functions including stakeholder communication, team coordination, and delivery management.
- Effective in cross-functional collaboration, vendor management, and building long-term customer relationships through clear communication and service excellence.
- Proficient in Jira, Confluence, Miro, VPM, MS Project, Kanban Board, and the Microsoft Office Suite; known for clear written and verbal communication and ability to thrive in fast-paced, evolving environments.
Overview
13
13
years of professional experience
8
8
Certifications
Work History
Project Manager, PMO
Esko Graphics - Veralto
Bengaluru, India
10.2021 - Current
- Manage end-to-end project delivery for SaaS-based CloudOps initiatives, including onboarding, migrations, and upgrades for customers using WebCenter, MediaBeacon, and BLUE platforms.
- Coordinate with cross-functional teams (Engineering, QA, Support, and DevOps) to ensure timely execution, risk mitigation, and stakeholder alignment.
- Own customer communication and stakeholder management, providing regular updates, handling escalations, and ensuring high customer satisfaction.
- Drive change and release management activities using tools like ServiceNow and JIRA, ensuring minimal disruption during deployments and updates.
- Initiate and manage process improvements and automation in stealth mode, addressing inefficiencies in a decentralized PMO environment.
- Utilize tools such as JIRA, Confluence, SharePoint, MS Teams, and Outlook to track progress, maintain documentation, and ensure collaboration across global teams.
Team Manager, Senior Associate
Cognizant Technology Solutions
Chennai
01.2019 - 09.2021
- Led Agile-based project delivery, managing day-to-day activities, resource planning, and execution while strictly following sprint ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
- Collaborated closely with Business Analysts, Product Owners, clients, and end users to gather requirements, define priorities, and ensure business alignment throughout the project lifecycle.
- Managed scope, risks, dependencies, and change requests, ensuring timely mitigation and alignment across cross-functional teams.
- Monitored team performance and engagement, conducted performance reviews, provided regular feedback, and ensured effective task delegation to meet delivery goals.
- Facilitated transparent communication and reporting, regularly updating leadership on milestones, risks, and deliverables through structured status reports and dashboards.
- Maintained comprehensive documentation, managed client coordination, established shared vision and goals, and implemented contingency plans to address roadblocks and ensure successful delivery.
Project Coordinator
Capgemini America Inc.
USA
08.2016 - 01.2019
- Worked onsite at the client location, acting as a key liaison between the client team and Capgemini delivery team to ensure smooth communication and alignment.
- Assisted the Project Manager in planning, schedule control, task delegation, and overall coordination of project activities.
- Prepared and delivered project progress reports and presentations to senior management, highlighting milestones, risks, and value delivered.
- Facilitated stakeholder and team meetings, captured minutes, tracked action items, and ensured deadlines were consistently met.
- Monitored risks and identified cost optimization opportunities, supporting profitability and efficiency improvements.
- Provided comprehensive administrative and operational support, enabling effective execution and day-to-day project management.
Graduate Assistant
New York Institute of Technology
USA
10.2015 - 07.2016
- Assisted with application processing and documentation review for international student admissions, ensuring accuracy and timely updates in student records.
- Supported communication with prospective students, addressing queries, scheduling appointments, and coordinating with university departments for smooth onboarding.
Project Coordinator
DHL Express
Chennai, India
05.2014 - 07.2015
- Identified and engaged with key stakeholders, acting as a liaison between business units to ensure alignment on project goals and operational needs.
- Analyzed KPIs, financial reports, and business data using analytical tools to support strategic decisions and process improvements.
- Collaborated with project managers and cross-functional teams to drive project execution and operational efficiency.
- Maintained detailed documentation of processes, project status, and business operations for transparency and continuity.
- Effectively communicated and influenced stakeholders, leveraging strong leadership and interpersonal skills to support change initiatives.
Assistant Project Coordinator
FIS Global
Chennai, India
10.2012 - 03.2014
- Conducted detailed business analysis to identify problems, opportunities, and recommend data-driven solutions.
- Defined and documented business requirements, ensuring clear communication with stakeholders.
- Planned and monitored project progress, including variance analysis and preparation of test cases and scenario documentation.
- Actively participated in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, retrospectives, and reporting.
- Supported end-to-end project execution, ensuring alignment between business needs and technical solutions.
Education
Post Graduation - Project Management
Conestoga College
Canada 04.2001 -
Master of Science - Information, Networking And Computer Security
New York Institute of Technology
USA 04.2001 -
Bachelor of Technology - Information Technology
Anna University
India 04.2001 -
Skills
- Project & Program Management – Leading end-to-end delivery across Agile, Waterfall, and Hybrid models
- Stakeholder Management – Coordinating with clients, leadership, and cross-functional teams for alignment and transparency
- PMO Governance & Standardization – Implementing frameworks, templates, and processes to ensure consistency across projects
- Risk, Issue & Change Management – Proactively identifying and mitigating risks, and handling scope or change requests effectively
- Agile Practices – Executing sprint planning, daily stand-ups, retrospectives, and backlog grooming in Agile environments
- Reporting & Dashboards – Creating KPI-driven reports and dashboards using tools like Power BI, Excel, or JIRA
- Tool Proficiency – Skilled in JIRA, Confluence, MS Project, SharePoint, and ServiceNow for seamless project tracking and collaboration
Short-term Career Goal
- Enhance overall performance and productivity
- Improve team communication and collaboration
- Acquire new skills or certifications
- Lead or contribute to high-impact projects
- Demonstrate value by taking on additional responsibilities
- Promote a culture of continuous improvement
- Strengthen decision-making abilities
Long-term Career Goal
- Progress into a Program Manager or lead role within the same domain and organization
- Develop expertise in AI-driven Project Management
- Attain a PMO role with opportunities to travel for work
- Gain the flexibility to work from anywhere while exploring new places
Certification
Prince 2 Agile foundation and Practitioner
Timeline
Prince 2 Agile foundation and Practitioner
06-2024
IT - GRC modules Training
06-2023
ITIL 4 Foundation
07-2022
Project Manager, PMO
Esko Graphics - Veralto
10.2021 - Current
Certified Scrum Master
06-2021
Risk Management for Cyber Security and IT Managers
07-2020
Team Manager, Senior Associate
Cognizant Technology Solutions
01.2019 - 09.2021
Project Coordinator
Capgemini America Inc.
08.2016 - 01.2019
Committee on National Security Systems - Cisco
08-2016
Graduate Assistant
New York Institute of Technology
10.2015 - 07.2016
Oracle Certified Professional, Java SE 6 Programmer
10-2015
Project Coordinator
DHL Express
05.2014 - 07.2015
ODBA - Oracle 10g Data Administrator
05-2014
Assistant Project Coordinator
FIS Global
10.2012 - 03.2014
Post Graduation - Project Management
Conestoga College
04.2001 -
Master of Science - Information, Networking And Computer Security
New York Institute of Technology
04.2001 -
Bachelor of Technology - Information Technology
Anna University
04.2001 -