Divya A.S.
Project Management
Chennai
Summary
- Project Manager with 12.4 years of PMO experience, including 4 years in the USA, across roles such as Project Manager, Team Manager, Project Coordinator, and Scrum Master.
- Certified in CSM (Certified Scrum Master), ITIL Foundation, and PRINCE2 Agile; holds a Project Management degree equivalent to PMP.
- Proven expertise in Agile mindset, integrated project/program strategy execution, schedule planning, risk assessment, and on-time delivery.
- Strong track record of ownership and accountability across all project functions including stakeholder communication, team coordination, and delivery management.
- Effective in cross-functional collaboration, vendor management, and building long-term customer relationships through clear communication and service excellence.
- Proficient in Jira, Confluence, Miro, VPM, MS Project, Kanban Board, and the Microsoft Office Suite; known for clear written and verbal communication and ability to thrive in fast-paced, evolving environments.
Overview
13
13
years of professional experience
8
8
Certifications
Work History
Project Manager, PMO
Esko Graphics - Veralto
10.2021 - Current
- Manage end-to-end project delivery for SaaS-based CloudOps initiatives, including onboarding, migrations, and upgrades for customers using WebCenter, MediaBeacon, and BLUE platforms.
- Coordinate with cross-functional teams (Engineering, QA, Support, and DevOps) to ensure timely execution, risk mitigation, and stakeholder alignment.
- Own customer communication and stakeholder management, providing regular updates, handling escalations, and ensuring high customer satisfaction.
- Drive change and release management activities using tools like ServiceNow and JIRA, ensuring minimal disruption during deployments and updates.
- Initiate and manage process improvements and automation in stealth mode, addressing inefficiencies in a decentralized PMO environment.
- Utilize tools such as JIRA, Confluence, SharePoint, MS Teams, and Outlook to track progress, maintain documentation, and ensure collaboration across global teams.
Team Manager, Senior Associate
Cognizant Technology Solutions
01.2019 - 09.2021
- Led Agile-based project delivery, managing day-to-day activities, resource planning, and execution while strictly following sprint ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives.
- Collaborated closely with Business Analysts, Product Owners, clients, and end users to gather requirements, define priorities, and ensure business alignment throughout the project lifecycle.
- Managed scope, risks, dependencies, and change requests, ensuring timely mitigation and alignment across cross-functional teams.
- Monitored team performance and engagement, conducted performance reviews, provided regular feedback, and ensured effective task delegation to meet delivery goals.
- Facilitated transparent communication and reporting, regularly updating leadership on milestones, risks, and deliverables through structured status reports and dashboards.
- Maintained comprehensive documentation, managed client coordination, established shared vision and goals, and implemented contingency plans to address roadblocks and ensure successful delivery.
Project Coordinator
Capgemini America Inc.
08.2016 - 01.2019
- Worked onsite at the client location, acting as a key liaison between the client team and Capgemini delivery team to ensure smooth communication and alignment.
- Assisted the Project Manager in planning, schedule control, task delegation, and overall coordination of project activities.
- Prepared and delivered project progress reports and presentations to senior management, highlighting milestones, risks, and value delivered.
- Facilitated stakeholder and team meetings, captured minutes, tracked action items, and ensured deadlines were consistently met.
- Monitored risks and identified cost optimization opportunities, supporting profitability and efficiency improvements.
- Provided comprehensive administrative and operational support, enabling effective execution and day-to-day project management.
Graduate Assistant
New York Institute of Technology
10.2015 - 07.2016
- Assisted with application processing and documentation review for international student admissions, ensuring accuracy and timely updates in student records.
- Supported communication with prospective students, addressing queries, scheduling appointments, and coordinating with university departments for smooth onboarding.
Project Coordinator
DHL Express
05.2014 - 07.2015
- Identified and engaged with key stakeholders, acting as a liaison between business units to ensure alignment on project goals and operational needs.
- Analyzed KPIs, financial reports, and business data using analytical tools to support strategic decisions and process improvements.
- Collaborated with project managers and cross-functional teams to drive project execution and operational efficiency.
- Maintained detailed documentation of processes, project status, and business operations for transparency and continuity.
- Effectively communicated and influenced stakeholders, leveraging strong leadership and interpersonal skills to support change initiatives.
Assistant Project Coordinator
FIS Global
10.2012 - 03.2014
- Conducted detailed business analysis to identify problems, opportunities, and recommend data-driven solutions.
- Defined and documented business requirements, ensuring clear communication with stakeholders.
- Planned and monitored project progress, including variance analysis and preparation of test cases and scenario documentation.
- Actively participated in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, retrospectives, and reporting.
- Supported end-to-end project execution, ensuring alignment between business needs and technical solutions.
Education
Post Graduation - Project Management
Conestoga College
Canada 04.2001 -
Master of Science - Information, Networking And Computer Security
New York Institute of Technology
USA 04.2001 -
Bachelor of Technology - Information Technology
Anna University
India 04.2001 -
Skills
- Project & Program Management – Leading end-to-end delivery across Agile, Waterfall, and Hybrid models
- Stakeholder Management – Coordinating with clients, leadership, and cross-functional teams for alignment and transparency
- PMO Governance & Standardization – Implementing frameworks, templates, and processes to ensure consistency across projects
- Risk, Issue & Change Management – Proactively identifying and mitigating risks, and handling scope or change requests effectively
- Agile Practices – Executing sprint planning, daily stand-ups, retrospectives, and backlog grooming in Agile environments
- Reporting & Dashboards – Creating KPI-driven reports and dashboards using tools like Power BI, Excel, or JIRA
- Tool Proficiency – Skilled in JIRA, Confluence, MS Project, SharePoint, and ServiceNow for seamless project tracking and collaboration
Short-term Career Goal
- Enhance overall performance and productivity
- Improve team communication and collaboration
- Acquire new skills or certifications
- Lead or contribute to high-impact projects
- Demonstrate value by taking on additional responsibilities
- Promote a culture of continuous improvement
- Strengthen decision-making abilities
Long-term Career Goal
- Progress into a Program Manager or lead role within the same domain and organization
- Develop expertise in AI-driven Project Management
- Attain a PMO role with opportunities to travel for work
- Gain the flexibility to work from anywhere while exploring new places
Certification
Prince 2 Agile foundation and Practitioner
Timeline
Prince 2 Agile foundation and Practitioner
06-2024
IT - GRC modules Training
06-2023
ITIL 4 Foundation
07-2022
Project Manager, PMO
Esko Graphics - Veralto
10.2021 - Current
Certified Scrum Master
06-2021
Risk Management for Cyber Security and IT Managers
07-2020
Team Manager, Senior Associate
Cognizant Technology Solutions
01.2019 - 09.2021
Project Coordinator
Capgemini America Inc.
08.2016 - 01.2019
Committee on National Security Systems - Cisco
08-2016
Graduate Assistant
New York Institute of Technology
10.2015 - 07.2016
Oracle Certified Professional, Java SE 6 Programmer
10-2015
Project Coordinator
DHL Express
05.2014 - 07.2015
ODBA - Oracle 10g Data Administrator
05-2014
Assistant Project Coordinator
FIS Global
10.2012 - 03.2014
Post Graduation - Project Management
Conestoga College
04.2001 -
Master of Science - Information, Networking And Computer Security
New York Institute of Technology
04.2001 -
Bachelor of Technology - Information Technology
Anna University
04.2001 -
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