- Travel
- Badminton
- Designing
Divya Giri
Chennai
Summary
Account Manager with expertise in building partnerships, retaining key accounts and driving revenue growth. Leverage strategic planning and effective communication to deliver tailored solutions that meet and exceed client expectations.
Overview
8
8
years of professional experience
Work History
Account Manager | Mid-Market North America
Freshworks Inc.
01.2023 - Current
- Managed portfolio of $2.4 Million ARR for North America (West) and nurtured strong relationships with key managers and decision-makers across Mid-Market and Enterprise segment
- Closed $225,000 in ARR during H1 of 2023, achieving 105% of targets, resulting in total ARR of $525,000 for the year.
- Executed strategic upsell and cross-sell initiatives across the Freshworks Suite of Products, consistently driving account revenues up by 25% year over year
- Maintained 80%-85% two-way engagement through consistent customer sync-ups throughout 2023 and 2024
- Leveraged Power BI, Chargebee, and CRM to generate data-driven insights, identify customer needs, track account health, and spot growth opportunities
- Segmented accounts based on product adoption, utilization, engagement, and renewal rates to develop tailored strategies for each group
- Secured multi-year contracts and implemented pricing strategies to maximize customer Lifetime Value (LTV) and drive account retention
- Trained new team members on processes and best practices
- Received 'Outstanding Sales Performer Award' for 2023
Business Development Executive | SMB North America
Freshworks Inc.
07.2022 - 12.2023
- Managed the complete sales cycle from lead generation to closure for SMB prospects in North America
- Conducted L1 product demonstrations during discovery sessions, driving faster conversions
- Adopted an outbound approach through calls and emails on Outreach to effectively identify and engage prospective clients
Senior Business Development Executive-Inside Sales
Notion Press Media Pvt. Ltd.
03.2020 - 06.2022
- Generated over Rs 1 crore in revenue in 2 years while consistently achieving between 90-100% of revenue targets
- Created 1.5x pipeline to facilitate sales and maximise conversions
- Managed a team of 3 junior business development executives, overseeing their training and fulfilling both team and individual targets
- Created daily sales billing reports of team members to ensure accurate sales forecasting
- Received 'Rockstar Rookie Award' for Q2 of 2020
Junior Applications Developer
BNY Mellon
06.2016 - 07.2017
- Worked with HTML, CSS, and JavaScript to design web-based application
- Underwent corporate training with major study areas in JAVA, SQL, C++.
Education
Master of Business Information Technology -
RMIT University
Melbourne, Australia07.2019
Bachelor of Engineering in Electronics & Instrumentation -
RMK Engineering College
Chennai, India05.2016
Skills
- Sales and Negotiation
- Technical Acumen
- Data Analysis
- Customer Success
- Relationship Management
- Customer Portfolio Management
- Cross-functional Collaboration
Tools
- Power BI
- ZoomInfo
- Outreach
- Chargebee
- Canva
- Freshsuccess
- LinkedIn Sales Navigator
- CRM, Helpdesk & Service Desk
Interests
Timeline
Account Manager | Mid-Market North America
Freshworks Inc.
01.2023 - Current
Business Development Executive | SMB North America
Freshworks Inc.
07.2022 - 12.2023
Senior Business Development Executive-Inside Sales
Notion Press Media Pvt. Ltd.
03.2020 - 06.2022
Junior Applications Developer
BNY Mellon
06.2016 - 07.2017
Master of Business Information Technology -
RMIT University
Bachelor of Engineering in Electronics & Instrumentation -
RMK Engineering College
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