Divya Kumar
Chennai
Summary
Creative thinker with a passion for healthcare products, experienced in healthcare workflows and provider tools. Looking to bring fresh ideas to a forward-thinking, product-driven team.
Overview
5
5
years of professional experience
Work History
Issue Resolution Analyst
Athena Health
Chennai
02.2024 - Current
- Resolved operational issues, performed root cause analysis, collaborated with teams and improved process efficiency.
- A forward-thinking, product driven team. Focused on healthcare technology especially software and services that help medical practices, health systems and payers manage clinicals and patient-facing workflow efficiently.
AR Caller
GUIDEHOUSE
Chennai
02.2023 - 02.2025
- Assisted in training new AR callers, providing guidance on department protocols and procedures for effective claim follow-up.
- Supported cash-flow stability by accurately posting payments received from insurance companies into appropriate patient accounts.
AR Associate
SUTHERLAND GLOBAL SERVICE LTD
Chennai
05.2021 - 09.2022
- Handled credentialing updates for 75+ providers per day, verified and maintained provider data.
- Ensuring accurate enrolment, timely follow ups and system updates.
Education
Bachelor of Science - BE
PERI INSTITUTE OF TECHNOLOGY
Chennai, TN01.2020
HSC -
ST. JOSEPH'S Matriculation Higher Secondary School
Chennai, TN01.2016
SSLC -
ST. JOSEPH'S Matriculation Higher Secondary School
Chennai, TN01.2014
Skills
- AWS Solutions Architect Associate
- Insurance verification
- Microsoft Office Suite
- accounts receivable management
- Medical billing expertise
- Payment processing
- Claims management
- Denial resolution
- Product issue analysis
- Credentialing processes
- Root cause analysis
Healthcare software proficiency
Accomplishments
- Best Performer Award
- Handled Appeal Team Lead
- Organizer of the Cultural Event for the CSE Department
Languages
- Tamil
- English
Timeline
Issue Resolution Analyst
Athena Health
02.2024 - Current
AR Caller
GUIDEHOUSE
02.2023 - 02.2025
AR Associate
SUTHERLAND GLOBAL SERVICE LTD
05.2021 - 09.2022
Bachelor of Science - BE
PERI INSTITUTE OF TECHNOLOGY
HSC -
ST. JOSEPH'S Matriculation Higher Secondary School
SSLC -
ST. JOSEPH'S Matriculation Higher Secondary School