DIVYA M
AGILE PROJECT MANAGER
Coimbatore
Summary
Experienced Agile Project Manager with a focus on achieving outcomes and expertise in scrum management. Demonstrated leadership with North American clients, improving team performance, fostering customer loyalty, and building alliances. Skilled in facilitating scrum teams to release projects smoothly.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Agile ITPM (Project Manager)
Tata Consultancy Services Ltd
12.2020 - Current
- Leading Agile projects for the NAM region, ensuring end-to-end process continuity and facilitating changes as needed.
- Managing client engagement, collaborating with cross-functional teams to define project scope, objectives, and requirements.
- Tracking project budgets and ensuring scrum teams remained focused within budget constraints.
- Generating reports on sprint backlogs, weekly hours clocked by project teams and progress towards completion of project artifacts.
- Coordinating with internal resources, vendors, and third parties to execute projects successfully. Implementing detailed project plans to monitor and track progress, managing changes to scope, schedule, and costs.
- Prioritizing project activities based on business needs and ensured timely delivery of projects.
- Coordinating with multiple teams within the organization, including Infrastructure, Information Security, Trainings for project rollout.
- Facilitating meetings with technical & business teams for issue analysis and decision-making.
- Conducting regular project meetings, including kick-off, weekly reviews, and steering committee reviews, ensuring timely reporting and escalation.
- Managing project risks and maintaining risk register to minimize potential impacts. Maintaining action trackers and following up until closure on outstanding items.
- Creating and maintaining meeting minutes and key decisions documentation.
- Having a good leadership quality, 10 resources reporting to me. Giving end to end process training to new joiners coming to project management team.
- Got appreciation mail from clients for way of handling the projects and delivering the projects with no issues.
Product Analyst
Tata Consultancy Services Ltd
06.2013 - 12.2020
- 2013-2016: LAC TEAM
- LAC Linking is a process of linking an UPC to a LAC code for tracking the sale trend of the particular Retailer & Manufacturer.
- LAC (Locally Assigned Code)- LAC is code which is used by the retailers to track their own product.
- UPC(Universal Product Code)- UPC is code which is used by the Manufacturer to track their product all over the world.
- 2016-2020: FEATURES CODING TEAM
- Features coding is a process of allocating the UPC that is the 'Universal Product Code' of all the FMCG Products and we also record their 'Promotion'. We give ratings to the products which were on sale according to their dominance.
- Joined as an associate, and then became senior associate for the project. Managed the work allocation on the daily basis also analyze and resolve any queries or issues came up with product.
- Data Inquiries or escalations received from the client end. Also involved in giving feedback to the associates on improving their Productivity and Quality.
- Conduct process training for 12 members to my team.
- Handling email queries and responsible to achieve the client deliverables & SLA.
- Prepared the Product Knowledge PPT for the team members to gain the product knowledge.
Education
B.Sc - Mathematics
Shri Sakthikailassh Women's College
06.2010 - 05.2013
Skills
- JIIRA
- Agile Project Management
- Agile Release Management
- Continuous Improvement
- Leadership quality
- Project Planning and Execution
- Stakeholder Engagements
- Strategic Planning
- Financial Reporting
- Negotiation Skills
- Client Relationship Management
- Adaptability and Flexibility
- Tools and Technologies
- Data Analysis
- Resource Management
- Communication
Certification
Professional Scrum Master I (PSM I)
Timeline
Agile ITPM (Project Manager)
Tata Consultancy Services Ltd
12.2020 - Current
Product Analyst
Tata Consultancy Services Ltd
06.2013 - 12.2020
B.Sc - Mathematics
Shri Sakthikailassh Women's College
06.2010 - 05.2013
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