Divya Sekaran
Senior Product Manager
Chennai
Summary
Dynamic product leader with a proven track record of integrating technical expertise and go-to-market strategies to develop scalable AI, ESG, CRM, and enterprise SaaS platforms. Skilled in shaping product vision and influencing cross-functional teams to deliver high-adoption solutions by simplifying complex systems and driving measurable business outcomes. Recognized for transforming regulatory, sustainability, and service operations through innovative CoPilot intelligence, platform modernization, and data-driven decision-making. Committed to fostering collaboration and leveraging insights to create impactful products that meet evolving market needs.
Overview
20
20
years of professional experience
Work History
Senior Product Manager – Microsoft Sustainability Manager
Microsoft
04.2023 - Current
- Led CSRD/ESRS reporting strategy (1,300+ datapoints), improving disclosure completeness by 40% and reducing compliance cycles by 3–4 months.
- Launched CoPilot for Sustainability—AI fact-finding, disclosure mapping & narrative generation; reduced reporting effort 60%, improved accuracy 55%.
- Built 98%-accuracy XBRL auto-tagging engine reducing filing time from 6 months → 6 weeks.
- Delivered AI-powered Scope 1–3 carbon automation improving data quality by 65%.
- Drove adoption across 20+ global enterprises; built GTM kits, demo flows and partner enablement assets.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Drove go-to-market plans for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Collaborated with sales teams on generating targeted marketing materials that effectively communicated unique selling points of each product offering.
Senior Product Manager – Dynamics 365 Customer & Field Service
Microsoft
04.2018 - 04.2023
- Owned CRM workflows increasing service efficiency by 35%.
- Launched AI-driven service recommendations improving first-time resolution by 20%.
- Enabled 5× faster workflow creation through Power Platform extensibility.
- Increased product adoption by identifying customer needs and developing innovative product features.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
Platform Manager – Commercial Banking
NatWest Bank
02.2015 - 04.2018
- Led CRM modernization, cloud migration & workflow automation for Commercial Banking—impacting thousands of users.
- Managed 10-member cross-functional team delivering enterprise-scale capabilities.
- Built Unified Business Platform strategy increasing productivity 30%+ via system consolidation.
- Headed Innovation Hub driving low-code/no-code automation for onboarding, credit and servicing workflows.
- Acted as strategic liaison between onsite leadership and offshore engineering for governance & delivery excellence.
- Established performance metrics to track platform success and drive ongoing improvements.
- Oversaw the integration of third-party tools and APIs into the platform, expanding its capabilities.
- Facilitated effective communication between technical team members and non-technical stakeholders, bridging gaps in understanding across diverse functional areas.
Technology Lead
Microsoft, Accenture & HCL
04.2006 - 02.2015
- Architected high-scale digital banking platforms (lending, onboarding, KYC, risk).
- Designed microservices, APIs, connectors & cloud-ready integration frameworks.
- Built workflow, CRM & data platforms used by tens of thousands of enterprise users.
- Delivered modernization programs improving operational efficiency 25–40%.
- Led engineering teams and multi-shore delivery excellence across major banking clients.
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
Education
PGDM - AI/ML
IIT Madras
Chennai 04.2001 -
Executive MBA - General Management
IIM Lucknow
Lucknow,India 04.2001 -
B.E. - Computer Science Engineering
Anna University
Chennai08-2005
Skills
Product Strategy, AI/ML, CoPilot, ESG/CSRD/ESRS, XBRL, Carbon Accounting, CRM (Dynamics 365)
undefinedTimeline
Senior Product Manager – Microsoft Sustainability Manager
Microsoft
04.2023 - Current
Senior Product Manager – Dynamics 365 Customer & Field Service
Microsoft
04.2018 - 04.2023
Platform Manager – Commercial Banking
NatWest Bank
02.2015 - 04.2018
Technology Lead
Microsoft, Accenture & HCL
04.2006 - 02.2015
PGDM - AI/ML
IIT Madras
04.2001 -
Executive MBA - General Management
IIM Lucknow
04.2001 -
B.E. - Computer Science Engineering
Anna University