Divya Bharathi Kannan
Chennai
Summary
Certified Professional Scrum Master and skilled Identity Access Management professional with 9+ years of experience in managing team, developing and deploying highly available and scalable enterprise solutions for Access Management, Identity lifecycle and Enterprise Single-Sign On. In-depth knowledge of IAM modules like SOD, Certifications, SAML responses. Looking forward to leading teams and driving project success in a challenging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IAM Team Lead
TCS Siruseri (WESTPAC)
12.2020 - Current
- Managing User Onboarding, User life cycle, provisioning and de-provisioning critical access for applications like IT Store, iManager via LDAP, Designer, Active Directory & ServiceNow.
- Conducted IT audits, including SOX compliance audits, to ensure adherence to regulatory requirements and internal policies.
- Developed and executed disaster recovery plans, maintain history of records in ARCHER and mitigating potential risks and ensuring business continuity
- Facilitated NOC bridge operations, coordination with cross-functional teams during critical incidents and ensuring effective communication
- Configuring and launching User-manager/Entitlement Owner certifications on a quarterly basis.
- Monitored system health using tools like Appdynamics, Splunk, identifying and addressing performance issues proactively.
- Utilized ServiceNow CMDB for efficient configuration and change Management, maintaining accurate and up-to-date system records.
- Comprehending and making suggestions to improve the existing architecture and framework.
- Applied Agile methodologies to improve team productivity and project outcomes, fostering a collaborative and adaptive work environment.
- Gathering requirements from the client and working closely with the product and engineering team to integrate custom solutions for the client’s environment
- Managing and Leading the Project from the requirement phase to the solution oriented phase
- Leading a team of 22 members supporting WESTPAC - Australian client as a Technical Lead.
- Strong SOD(Segregation of Duties), Campaign/Certification, Analytics knowledge.
- Configuring AD/LDAP connections from scratch to the team members interally.
- Managing Access Request System to ensure smooth functioning of account creation, access approvals and rejections.
- Setting up SSO using SAML for IDPs like AD/LDAP, NETIQ applications : such as : Spider, MobileIRON, IDAM : COUPA and so on.
- Keystore management and renewal of certs based on the expiry.
- Configuring technical/UserUpdate rules to manage Birthright access and removal.
- Writing KB articles after finding the RCAs for future references
- Working on Freshdesk tickets and handling escalations by reverting to the customer, resolving the tickets and providing updates in a timely manner
- Conducted weekly CAB Meeting to ensure the changes or in place as planned to implement
- Using Confluence, JIRA to maintain and organize Project documentation, meeting notes and technical guides
- Update and manage task on Kanban boards, ensuring accurate status and prioritization
Operations Specialist
BNYM (Technology Service Centre - TCS)
06.2020 - 11.2020
- Supervision of outbound email/chats on daily compulsion of assignments
- Prepare meeting agendas, attend meetings and record & transcribe minutes
- Develop, document and revise system design procedures and quality standards.
- Assign or schedule tasks in order to meet work priorities and goals
- Access Provisioning and Technical support for various applications and tools used by client [NEXUS LIVE, Mainframe (Boston, Pittsburgh, humming bird) Redshift, OTIS (IBM AS400), FileNet, HP Service Manager (HPSM), Xentis, WAGS, Lexis-Nexis Etc...]
- Troubleshoot, debug and upgrade existing systems
- Deploy programs and evaluate user feedback
- Comply with project plans and industry standards
- Ensure software is updated with the latest features
Senior Analyst
HCL Technologies (IKEA Store)
02.2018 - 05.2020
- Creating virtual machines (VDI).
- VMware activities like disk space expansion, CPU and memory addition.
- Providing 24x7 production support to our GAM products and services under the round-the-sun model with support in Four different time-zones
- Responsible for User Account Administrative Tasks (like creation of user accounts, Resetting Passwords, Unlocking User Accounts, Enabling and Disabling User Accounts, Rename User Accounts in all requested Web and Mainframe applications and Active Directory)
- Create and Modify Domain User Accounts, System accounts, Mailboxes, Distribution lists, MS Outlook, Webmail, Groups and Organizational Units of Active Directory Users.
- Providing access to the particular IKEA Stores with the help of in-housing Tools used (ACI, QlikView, OnDemand, Isell, MHS, SAMS, Oracle, PIA Label, DSP, C3Web)
- Granting access permissions for servers/application and devices.
- Skillsets used : Active Directory, Citrix XenApp, VDI and In-housing tools within IKEA
- Create and Modify Domain User Accounts, System accounts, Mailboxes, Distribution lists, MS Outlook, Webmail, Groups and Organizational Units of Active Directory Users
- Provisioning access to the users in the Active directory through ticketing tools (SNOW & BMC, HPSM)
Associate - Operations
Brillio Technologies (CAPITAL ONE)
02.2016 - 02.2018
- Responsible for User Account Administrative Tasks (like creation of user accounts, Resetting Passwords, Unlocking User Accounts, Enabling and Disabling User Accounts, Rename User Accounts in all requested Web and Mainframe applications and Active Directory)
- Resolving Tickets through HPSM/BMC tool and Service Now tool to fulfill the request within the SLA period.
- Access Provisioning and Technical support for various applications and tools used by clients [IRIS, JIRA, Hadoop, Redshift, OTIS (IBM AS400), FileNet, HP Service Manager (HPSM), Chordiant, Capstone, Splunk, etc...]
- Enhanced customer satisfaction by addressing concerns quickly and implementing improvements based on feedback.
- Managed a team of employees, ensuring optimal performance and consistent achievement of targets.
Education
Master of Science - Computer Applications
SASTRA University
Thanjavur, India06.2014
Bachelor of Science - Computer Application
SASTRA University
Thanjavur, India06.2012
High School Diploma -
Govt Girls Hr Sec School
Thanjavur, India05.2009
High School Diploma -
Govt Girls Hr Sec School
Thanjavur, India06.2007
Skills
- IAM - User Provisioning/Deprovisioning (SSO, MFA, RBAC, PAM)
- Directory Services (LDAP, AD, AZURE-AD)
- Security & Compliance IT Auditing (including SOX compliance)
- Risk Management
- Disaster Recovery Management
- IAM Tools and Platforms (NetIQ, SNOW - CMDB, Designer Tool Driver Packages)
- Incident, Change and Problem Management
- Monitoring and Reporting Tools (Splunk,AppD)
- Scripting for Automation (Powershell, PowerBI)
- Documentation & Knowledge Management (JIRA, Conflunece, Kanban Board)
Certification
- Certified Professional Scrum Master - Scrum.org
- ITIL V3 certified
- Certified -Splunk, AppDynamcis
Accomplishments
- Recognized with multiple Spot light performance awards in TCS – GEM Points
- Recognized as Employee of the year(2023) for outstanding performance and team contributions.
- Presented with Employee of the month twice in the year 2022.
- Made it to the 2021 Westpac - Winners list along with Managers, Directors and VPs across the board.
- Led the team into winning Project Overdrive(Maximum amount of tickets closed in a week) held across 5 different regions, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- Client Appreciation Award - Efficiency in Handling the incidents for 2019 – in IKEA
- Brilliant of the month award for high productivity and quality (January 2018)
- Won Individual Performer award for the Commitment to the project (CAPTIAL ONE) November 2017
Timeline
IAM Team Lead
TCS Siruseri (WESTPAC)
12.2020 - Current
Operations Specialist
BNYM (Technology Service Centre - TCS)
06.2020 - 11.2020
Senior Analyst
HCL Technologies (IKEA Store)
02.2018 - 05.2020
Associate - Operations
Brillio Technologies (CAPITAL ONE)
02.2016 - 02.2018
Master of Science - Computer Applications
SASTRA University
Bachelor of Science - Computer Application
SASTRA University
High School Diploma -
Govt Girls Hr Sec School
High School Diploma -
Govt Girls Hr Sec School
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