Divya Bharathy B
Chennai
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE LEAD(REMOTE)
PREMIUM MOVE SERVICES LLC
02.2024 - 10.2024
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
Service Delivery-Executive
Writer Relocations Services LLC
02.2021 - 01.2024
- Analyzed shipping costs and compared values to select optimum carrier services.
- Organised freight to not exceed industry safety standards or carrier limits.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Fielded inquires from customers, answered questions and promoted available services.
- Directed daily operations to achieve maximum output and reduce costs.
- Billing files on time to meet the TAT
- Resolve customer complaints and inquiries in accordance with established procedures and guidelines
- Create, maintain, and produce weekly stats, for storage and move activities
Education
Bachelor of Engineering - Electronics & Communication
Vel Tech
CHENNAI04.2018
Languages
English
Fluent
Tamil
Native
Telugu
Fluent
Timeline
CUSTOMER SERVICE LEAD(REMOTE)
PREMIUM MOVE SERVICES LLC
02.2024 - 10.2024
Service Delivery-Executive
Writer Relocations Services LLC
02.2021 - 01.2024
Bachelor of Engineering - Electronics & Communication
Vel Tech
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