Dominic Rajkumar M
Senior Delivery Manager - Healthcare RCM
Chennai
Summary
Experienced management professional with a proven track record of driving organizational success through strategic leadership and operational excellence. Demonstrated expertise in project management, team collaboration, and process optimization, always prioritizing results. Skilled at navigating complex challenges, fostering a culture of accountability, and adapting to evolving business needs. Recognized for strong decision-making abilities, effective communication skills, and the ability to build high-performing teams.
Worked with diverse clients across multiple geographies with exposure to US Healthcare RCM, Technical Support, Customer Servicing, and BPS domains
Overview
21
21
years of professional experience
2
2
Languages
Work History
Senior Manager - Operations
Alldigi Tech Ltd.
04.2022 - Current
- Current Project Profile: US Healthcare RCM – Referrals Management and Prior Authorization
- Managing a team of 100+ associates providing Patient care by servicing Referrals to Specialists recommended by the PCPs on the Athena and Leading Reach platforms.
- Managing Specialist Referrals and Prior Authorization for Imaging requests of patients.
- Business Planning of the Account Operations and Service Delivery for the client
- Ensuring delivery within project timelines and confirming revenue recognition according to forecast.
- SLA Management, Client Relationship and Team Performance
- Engaging with the client continually on project outcomes, updates, clarifications, weekly business reviews and monthly business reviews
- Workforce Management - Budgeting, Forecasting, Staffing and Scheduling
- Contribute to transformational programs to deliver key business outcomes and continuous process improvement and optimization of resources
- Handle escalations both internally and client end and ensure quick resolution of disputes, perform RCA and identify the remedial training required
- Manage and ensure resource allocation for the team to ensure project delivery
- Perform Half yearly/Annual performance appraisals for team members. Recognize and reward performance
- Mentor team members and discuss career goals and plan skill development activities to ensure progress of team members
- Training Management - Process Training Planning, Scheduling and Course Preparation. Managing Process Training Lifecycle in totality
- Compliance Management - Review and manage the account's compliance to ISMS and QMS framework as defined within the organization
- Managing BCP requirements at project level
- Handle RFPs and prepare Capabilities and Deliverables matrix. Specialist in transition
- Previous projects handled: Quality Assurance as a Service, Customer Satisfaction Survey Management and Transcription Services
- Domain specialization includes Computer Hardware & IT Solutions (Technical Support, Customer Care and Sales), Pre-paid Banking Card, E-retailer (Sales and Customer Care) and Auto Insurance
- Familiar with Customer Service Performance Analytics, Salesforce, Seibel and other CRMs, Etalk/Qfiniti/OpenText platforms and Data management
Manager - Operations
Alldigi Tech Ltd.
Chennai
10.2016 - 03.2022
Assistant Manager - Operations
Alldigi Tech Ltd.
04.2013 - 09.2016
Team Manager - Operations
Alldigi Tech Ltd.
04.2007 - 03.2013
Team Leader - Operations
Alldigi Tech Ltd.
04.2006 - 03.2007
Transaction Monitoring Officer
Alldigi Tech Ltd.
02.2004 - 03.2006
Education
B.E. - CIVIL ENGINEERING
VLB Janaki Ammal College of Engineering & Technology
Coimbatore05.2002
Skills
Operations Management and Strategic Planning
Documentation and reporting
Performance tracking and evaluation
Continuous Process improvement
Training and development
Teamwork and collaboration
Problem resolution
Accomplishments
- Received the Employee of the Year award multiple times through the tenure
- Received Client appreciation for reporting inappropriate handling of credit sensitive information
- Awarded 'In-house Training Excellence' in yearly review
- Credited and acknowledged for reducing servicing time of Specialist referrals from 5 - 7 business days down to 2 – 3 business days. Effectively liaised with client in Process Re-engineering, quickly acting on 10% volume of referral requests that were not serviceable due to Insurance or Primary Care Provider regulations immediately notifying patients for remedial action instead of the usual TAT of 3 business days.
Personal Information
- Passport Number: Details will be provided on request
- Marital Status: Single
Timeline
Senior Manager - Operations
Alldigi Tech Ltd.
04.2022 - Current
Manager - Operations
Alldigi Tech Ltd.
10.2016 - 03.2022
Assistant Manager - Operations
Alldigi Tech Ltd.
04.2013 - 09.2016
Team Manager - Operations
Alldigi Tech Ltd.
04.2007 - 03.2013
Team Leader - Operations
Alldigi Tech Ltd.
04.2006 - 03.2007
Transaction Monitoring Officer
Alldigi Tech Ltd.
02.2004 - 03.2006
B.E. - CIVIL ENGINEERING
VLB Janaki Ammal College of Engineering & Technology
Similar Profiles
VIDHYA PVIDHYA P
Quality Verifier-Card Protection Plan (CPP) at Alldigi Tech LimitedQuality Verifier-Card Protection Plan (CPP) at Alldigi Tech Limited
Vanishree Lakshmanan Vanishree Lakshmanan null
Sales Representative at Alldigi Tech Ltd.., Formerly Allsec Technologies LtdSales Representative at Alldigi Tech Ltd.., Formerly Allsec Technologies Ltd
J.R. ADITYAJ.R. ADITYA
Sr Associate at Alldigi Tech Limited (Samsung)Sr Associate at Alldigi Tech Limited (Samsung)
VIGNESH RAM S MVIGNESH RAM S M
I.T.Analyst at Tata Consultancy Services Private LtdI.T.Analyst at Tata Consultancy Services Private Ltd
Sripriyanka RajendiranSripriyanka Rajendiran
Specialist Anaesthesiologist (Assistant Professor) at ACS HospitalSpecialist Anaesthesiologist (Assistant Professor) at ACS Hospital