Vanisha Rankin
Memphis
Summary
Developed strong customer service and cash handling skills in high-volume entertainment environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions. Looking to transition into new field, leveraging customer service expertise and operational efficiency skills.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Simmons Bank
03.2023 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Made introductions to partners to help meet customer's broader financial needs.
- Handled escalated customer complaints professionally, taking appropriate action steps toward resolution while preserving positive rapport with clientele base overall.
- Increased branch revenue by cross-selling bank products and services to new and existing clients.
- Managed sensitive customer documents securely, safeguarding client privacy and minimizing risk exposure for the bank.
- Built relationships with customers by learning about financial needs, understanding life events and goals and following up through proactive outreach and appointments.
- Conducted thorough audits of transaction data, identifying discrepancies and making necessary corrections for accurate recordkeeping.
Member Connect Rep
Orion FCU
11.2022 - 03.2023
- Managed high-volume call center, maintaining exceptional service standards for all customers.
- Conducted thorough account reviews for clients, identifying potential fraud and safeguarding their personal information.
- Utilized advanced problem-solving skills to resolve challenging customer concerns quickly and effectively.
- Developed strong relationships with clients, fostering trust and loyalty to the bank over time.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
Patient Coordinator
Memorial Hermann
08.2020 - 08.2022
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Tech Support Agent
AT&T
06.2013 - 08.2020
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
Education
Bachelor of Business Administration -
Strayer University
05-2027
High School Diploma -
Manassas High School
05-2011
Skills
- Customer service and communication skills
- Sales and customer service
- Providing customer service
- Strong math skills
- Relationship building and management
- Creative thinking
- Money handling
- Portfolio management
- Multitasking Abilities
- Critical thinking
Timeline
Relationship Banker
Simmons Bank
03.2023 - Current
Member Connect Rep
Orion FCU
11.2022 - 03.2023
Patient Coordinator
Memorial Hermann
08.2020 - 08.2022
Tech Support Agent
AT&T
06.2013 - 08.2020
High School Diploma -
Manassas High School
Bachelor of Business Administration -
Strayer University
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