Dominique Phillips

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
• Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
• Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.

• Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
• Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
• Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
• Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements

for executives.

• Assisted clients with daily living activities for increased comfort and quality of life.
• Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.