Domonique Gore
Memphis
Summary
To obtain a position in the Medical career that will effectively utilize my acquired expertise, creative talents, commitment to excellence, and offer opportunity for growth. Quality-focused Medical Biller offers strong track record over many years in settling and resolving complex patient billing accounts. Thoroughly experienced in handling medical charges and invoicing. Tech-savvy approach to understanding and resolving difficult areas of dispute.
Also a Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Ave Maria Nursing Home
Memphis
01.2025 - Current
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Observed patients for any changes in their physical or mental condition.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Provided emotional support to family members regarding end-of-life decisions.
- Reported changes in patient condition to registered nurse or physician.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Certified Nursing Assistant
SnapNurse
Los Angeles
11.2021 - Current
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted patients with personal hygiene tasks such as brushing teeth and washing hands.
- Assisted with patient transportation to and from medical appointments and other destinations.
- Performed light housekeeping duties such as changing linens or tidying up rooms after a long day of travel.
- Documented all services rendered including mileage driven and time spent on each trip assignment accurately in accordance with agency policy guidelines.
- Assisted residents in preparing for activities and social programs.
- Helped residents walk with or without self-help devices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Behavioral Credentialing Supervisor
Magellan Federal
Cordova
12.2023 - 09.2024
- Developed strategies for streamlining Credentialing operations while maintaining quality standards.
- Trained new employees on Credentialing processes and procedures.
- Researched discrepancies in background checks or other verification processes when needed.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Identified areas of improvement in existing training methods and procedures.
- Scheduled meetings with stakeholders to discuss future learning needs.
- Reviewed employee access privileges regularly to make sure they comply with applicable laws and regulations.
- Provided training on HIPAA regulations to staff members.
Chart Retrieval Specialist
Episource
Los Angeles
09.2023 - 09.2024
- Obtaining medical records from physician office, Scan patient demographics, Pathology reports, mediation list and performing audits for payments
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
Patient Financial Counselor/Medical Billing Coordinator
Methodist Le Bonheur
Memphis
12.2018 - 09.2023
- Scan patient insurance documentation, verify patient insurance eligibility status, Excellent customer service with patients and office staff, insurance accuracy for Purpose of billing claims to the insurance carrier
- Answer phone lines
- Assisted patients in understanding the details of their bills, including deductibles and co-pays.
- Provided clear explanations of billing policies and procedures to both internal and external customers.
- Collaborated with hospital staff members to resolve complex billing issues.
- Identified potential bad debt write-offs by analyzing patient accounts.
- Provided customer service support regarding billing inquires and disputes.
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy USA Training
Memphis, TN01-2025
Medical Billing & Coding Program - Certified Billing Specialist
Med Ed Services
Greenwood, MS06-2018
Certified Nursing Assistant -
CCSD
Carrollton, MS05-2014
Skills
- Insurance verification
- Customer service
- Vital signs monitoring
- Regulatory compliance
- Reliable team player
- Team collaboration
- Medical billing
- Insurance claim processing
- Medical billing and collections
- Medical billing expertise
- Payment posting
- Attention to detail
- Analytical thinking
- Claim submission
- Patient account management
References
REFERENCES UPON REQUEST
Certification
- Certified Nursing Assistant
- Certified Phlebotomist
- Certified Billing Specialist
- Medical Terminology Certs
Timeline
Certified Nursing Assistant
Ave Maria Nursing Home
01.2025 - Current
Behavioral Credentialing Supervisor
Magellan Federal
12.2023 - 09.2024
Chart Retrieval Specialist
Episource
09.2023 - 09.2024
Certified Nursing Assistant
SnapNurse
11.2021 - Current
Patient Financial Counselor/Medical Billing Coordinator
Methodist Le Bonheur
12.2018 - 09.2023
Certificate of Technical Studies - Phlebotomy
Phlebotomy USA Training
Medical Billing & Coding Program - Certified Billing Specialist
Med Ed Services
Certified Nursing Assistant -
CCSD
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