Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Don Allen

Franklin

Summary

Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

42
42
years of professional experience

Work History

Pro Services Specialist

Lowe's
01.2023 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Coached new hires on sales techniques, contributing to their development as successful team members.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.

Business Owner/Operator

Allen's Construction & Remolding
05.2001 - 02.2022
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.
  • Provided outstanding coaching to employees to boost productivity.

Grocery Manager

Kroger
06.1983 - 05.2001
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Reviewed inventory levels on weekly basis and placed orders for products and merchandise for restocking purposes.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Employee Motivation and Performance
  • Operational Analysis
  • Board Oversight
  • Change and Growth Management
  • Leadership and People Development
  • Annual Planning
  • Strategic Planning
  • Intuit QuickBooks
  • Management Team Leadership
  • Sales Growth
  • Cleanliness Standards
  • Balanced Work Ethic

Accomplishments

  • Supervised team of 7 staff members.

Additional Information

* I am a perfectionist at everything I do.

* I am a fast learner and enjoy learning something new.

* I'm prompt and on time.

* I have been successfully at ever job I have worked at.


Timeline

Pro Services Specialist

Lowe's
01.2023 - Current

Business Owner/Operator

Allen's Construction & Remolding
05.2001 - 02.2022

Grocery Manager

Kroger
06.1983 - 05.2001

High School Diploma -

Penn Foster Career School

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Don Allen