Don Christo
Account Manager
Chennai
Summary
Experienced sales professional with over 10 years of expertise in new business development, account management, revenue realization, and strategic planning. Proactive leader skilled in identifying key accounts, managing portfolios, expanding client base, and consistently achieving targets.
Overview
12
12
years of professional experience
39
39
years of post-secondary education
Work History
Sr. Specialist - Account Management
Qualitest
07.2022 - Current
- Secured new business opportunities through networking and relationship-building activities for the New Logos, and generated revenue of $17 million.
- Managed a portfolio of accounts ensuring consistent communication while proactively identifying upsell opportunities.
- Identified areas in need of critical improvement, and implemented strategies to achieve targets with the existing clients.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
- Improved client satisfaction by customizing service delivery approaches according to unique business needs.
- Mentored team members, sharing valuable insights from personal experiences, and providing guidance on professional growth opportunities.
- Analyzed sales data to identify patterns of success or areas requiring improvement, adjusting tactics accordingly for future pursuits.
Assistant Manager – Business Development
CSS Corp
05.2021 - 05.2022
- Part of the Retail account management team, handling all aspects of new business development activities for the Retail and Consumer Goods vertical in the Americas. Managing each phase of the sales process, such as strategic planning, account mapping, prospecting, lead generation, market research, proposition mapping, cold calling, presentations, proposals, and negotiations until closure.
- Worked on all strategic events and campaigns in RCG, and in turn, got an extensive sales pipeline.
- Ensuring complete responsibility for relationship management with CXOs from the RCGTH vertical giants in North America and sharing how CSS Corp could add value to their business and help achieve their strategic initiatives around technology, supply chain, omnichannel commerce, consumer insights, and digitization, etc.
Associate - Business Development
Cognizant
11.2018 - 05.2021
- Accountable for attaining new customer acquisition targets for RCGTH clients by participating and leading in prospect meetings and engaging other corporate resources as required. Consistently achieving the desired individual target.
- Hands on experience in utilizing multiple sales and marketing channels including webinars, events, and workshops to build a wide sales pipeline.
- Identifying potential business deals by contacting potential partners and exploring opportunities. Finalizing new business deals by coordinating requirements, negotiating contracts and integrating contract conditions with business operations.
Business Development Lead
CSS Corp
04.2016 - 09.2018
- Responsible for initiating and building business relationship with Fortune 1000 Companies and large enterprises. Primary level research on client’s website to explore opportunities before calls.
- Ensuring project delivery to the client from day one of project kick-off by interacting with other internal teams. Build and maintain successful relationships with customers.
Inside Sales Associate
Payoda Technologies
03.2014 - 04.2016
- Responsible for initiating and building business relationship with Fortune 1000 Companies and large enterprises. Primary level research on client’s website to explore opportunities before calls.
- Ensuring project delivery to the client from day one of project kick-off by interacting with other internal teams. Build and maintain successful relationships with customers.
Associate
Sutherland
08.2013 - 03.2014
- Resolving client’s problems and providing solution to their queries related to credit card, debit card, store card payment and rewards points.
Education
MBA - International Development
Loyola College(PULCS)
Chennai, India 04.2001 - 01.2020
B.Tech - Information Technology
KCG College of Technology
Chennai, India 04.2001 - 01.2013
Diploma - Information Technology
Apollo Polytechnic College
Chennai, India 04.2001 - 01.2010
Skills
- New client acquisition and relationship management
- Revenue growth strategies
- Strategic team engagement
Strategic innovation oversight
Networking for business growth
Expertise with Tools like Zoominfo, Draup, Linked Navigator, Dripify, Engage, Salesforce, Hubspot and Asana
Social media marketing
Mentorship for team growth
Industry analysis and benchmarking
Pipeline process management
CRM proficiency
Relationship management
CONTACT
- Sdonchristo@gmail.com
- 9655555774
- Www.linkedin.com/in/donchristo/
- Chennai, IN
Timeline
Sr. Specialist - Account Management
Qualitest
07.2022 - Current
Assistant Manager – Business Development
CSS Corp
05.2021 - 05.2022
Associate - Business Development
Cognizant
11.2018 - 05.2021
Business Development Lead
CSS Corp
04.2016 - 09.2018
Inside Sales Associate
Payoda Technologies
03.2014 - 04.2016
Associate
Sutherland
08.2013 - 03.2014
MBA - International Development
Loyola College(PULCS)
04.2001 - 01.2020
B.Tech - Information Technology
KCG College of Technology
04.2001 - 01.2013
Diploma - Information Technology
Apollo Polytechnic College
04.2001 - 01.2010
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