Donna Bryant
Calhoun
Summary
Detail-oriented Warranty Administrator with a proven track record in claims submission and warranty processing. Skilled in policy compliance and documentation management, ensuring timely resolutions of complex warranty issues.
Overview
13
13
years of professional experience
Work History
Warranty Administrator
Courtesy Ford of Rome
Rome
03.2018 - Current
- Process and submit Warranty claims to Ford Motor Company for payment. This includes following all policy and procedures of Ford warranty, check for any manufacturer bulletins, recalls and double check they are being used properly, assign labor operations for repairs that have been done on vehicles, check to insure all one time use parts have been utilized and appear on the claim. I also receive and post warranty receivable payment statement, post and maintain account.
Warranty Administrator/ Accounting clerk
Shottenkirk Chrysler Jeep Dodge
Canton
08.2016 - 10.2017
- Processed warranty claims efficiently for customer vehicles and parts.
- Collaborated with service technicians to verify warranty eligibility and coverage.
- Coordinated with manufacturers to resolve complex warranty issues swiftly.
- Trained new staff on warranty procedures and software systems effectively.
- Resubmitted rejected warranty claims and received authorization for write-offs.
Warranty Administrator
Courtesy Ford of Rome
Rome
05.2013 - 07.2016
- Coordinated with manufacturers to resolve complex warranty issues swiftly.
- Processed warranty claims efficiently for customer vehicles and parts.
- Maintained detailed records of warranty transactions and customer communications.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Prepared documentation for warranty audits and compliance reviews regularly.
- Maintained accurate cash drawer and balanced funds at shift end.
- Assisted customers with product inquiries and provided excellent service.
Skills
- Warranty processing
- Claims submission
- Policy compliance
- Documentation management
- Audit preparation
- Customer relationship management
- Effective communication
- Attention to detail
- Records management
- Claim processing
- Warranty management
- Claims submissions
- Claims processing
Timeline
Warranty Administrator
Courtesy Ford of Rome
03.2018 - Current
Warranty Administrator/ Accounting clerk
Shottenkirk Chrysler Jeep Dodge
08.2016 - 10.2017
Warranty Administrator
Courtesy Ford of Rome
05.2013 - 07.2016