Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Love

Alcoa

Summary

Dynamic and detail-oriented professional with extensive experience at Blount Memorial Hospital, excelling in patient registration and insurance verification. Proven ability to enhance client relations and ensure HIPAA compliance while efficiently coordinating appointments. Adept at managing health information and documentation, fostering a supportive environment for patients and staff alike.

Hardworking Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones, collecting payments and transmitting medical records.

Overview

18
18
years of professional experience

Work History

Pre-Registration Rep

Blount Memorial Hospital/Prisma
12.2020 - Current
  • Determined appropriate appointment type and scheduled each in system.
  • Provided thorough information about admissions policies, financial requirements, and check-in procedures.
  • Collected demographic and insurance information from patients.
  • Organized, checked and submitted all related paperwork.
  • Verified insurance benefits, processed payments, and issued receipts.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Explained form wording to patients to help each understand information required.
  • Entered patient information into payment system accurately for billing purposes.
  • Used [Software] to record and organize patient insurance and medical information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Processed medical records requests, assuring release only to appropriate parties proper authorization.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Completed registration paperwork, verifying accurate patient information.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Updated patient contact information to support accurate electronic medical records.
  • Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.

Clerical Support Specialist

Team Health
06.2007 - 12.2019
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Handled incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Education

General Studies

William Blount High School
Maryville, TN
05-1984

Skills

  • Client relations
  • Health information management
  • Hospital admissions policies
  • Hospitality and accommodation
  • Insurance verification
  • Patient contact
  • Patient confidentiality
  • Appointment scheduling
  • Cross-functional teamwork
  • Documentation skills
  • Administrative functions
  • Patient registration
  • Schedule coordination
  • HIPAA compliance

Timeline

Pre-Registration Rep

Blount Memorial Hospital/Prisma
12.2020 - Current

Clerical Support Specialist

Team Health
06.2007 - 12.2019

General Studies

William Blount High School

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Donna Love