Donna Mercer
Murfreesboro
Summary
My availability is Monday, Wednesday, and Friday from 8 a.m. to 5 p.m.
I will be able to start on January 5, 2026.
Overview
9
9
years of professional experience
Work History
Receptionist/Scheduler
Murfreesboro Surgical Associates
MURFREESBORO
11.2022 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using electronic health record software efficiently. Doctors Access and Amber Clinic for scheduling. Sevocity and Cerner for EMR systems.
- Assisted patients in completing registration and insurance forms accurately.
- Handled incoming mail and packages, distributing to relevant departments promptly.
- Scheduling surgeries, referrals, and prior authorizations for insurance.
Medical Laboratory Technician
Vanderbilt Bedford Lab
Shelbyville
01.2017 - 10.2021
- Conducted routine laboratory tests on patient samples.
- Operated and maintained laboratory equipment effectively.
- Ensured compliance with safety and quality standards.
- Documented test results accurately in the lab information system.
- Monitored inventory levels and ordered necessary supplies.
- Recorded all test results accurately into the laboratory computer system.
- Verified patient information and collected specimens according to established protocols.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Processed specimens using automated analyzers according to standard operating procedures.
Education
Medical Lab Tech - Medical Laboratory Science
Med Vance Institute
Cookeville, TN05-1981
Skills
- Multi-line phone management
- Appointment scheduling
- EMR systems
- Insurance verification
- Patient registration
- Customer relationship management
- Medical terminology
- Team collaboration
Custom Section 1
- Dr Andrew Hazley # 615-895-3890
- Dr Robert Durgin # 615-895-3766
- Dr Matthew Perkins # 615-459-7104
- Vicki Golden # 931-619-0974
Timeline
Receptionist/Scheduler
Murfreesboro Surgical Associates
11.2022 - Current
Medical Laboratory Technician
Vanderbilt Bedford Lab
01.2017 - 10.2021
Medical Lab Tech - Medical Laboratory Science
Med Vance Institute