Professional Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Donna Wilbourn

Zaxbys
Nashville
1
Language
1
Certification
34
years of professional experience

Dynamic assistant manager with extensive experience in food service and retail operations. Recognized for exceptional time management, attention to detail, and a commitment to delivering outstanding customer experiences. Adept at managing teams and optimizing processes for improved performance.

Results-driven assistant manager with a strong background in customer service, inventory management, and team leadership. Proven ability to streamline operations and enhance efficiency in fast-paced environments.

Work History

Mobile Assistant

6 Months
Rutherford County Schools | 02.2026 - Current

Traveling from school to school around Rutherford county where needed, preparing school meals for the kids and serving them, paperwork, truck orders inventory counts, running the registers, counting money.

Assistant Manager

3 Years 4 Months
Zaxbys | 04.2023 - Current

Made sure everything was taken care of such as opening and closing of store, customer service skill taking care of customers, counting money preparing deposits and taking them to bank, inventory counts, managing a crew, working the line preparing food, run the register, and all of the daily and night time paperwork, managing labor and managing the food cost.

Assistant Manager

8 Months
CitiTrends | 05.2023 - 01.2024

Opening and closing of store managing a crew of 15 employee, making sure the sales floor was in order and covered, bank deposits, ran register, taking care of customers, customer services, inventory counts in back stock room, ordering the trucks, beginning of day paperwork and end of night paperwork.

Assistant Manage in Cafeteria

6 Years 7 Months
Jackson Madison County School System | 08.2016 - 03.2023

Managing the cafeteria and serving the kids made sure they was taken care of and also was responsible for truck orders and inventory d the daily paperwork for the beginning and the end of day. Running the cash register, counting money and making deposits and taking them to the bank.

Assistant Manager

3 Years
Long John Silvers | 03.2016 - 03.2019

My duties was opening and closing of store and managing a crew of over 35 employees, counting money and deposits and taking them to bank, inventory

counts, paperwork, truck orders, putting up the truck, customer service, making sure all of daily task was completed, monitoring the labor.

Assistant Manager

21 Years 9 Months
Taco Bell | 09.1992 - 06.2014

My duties were making sure all daily task were complete such as the opening task as well as when I closed the closing task, truck orders, inventory counts, managing a crew of over 50 employees, counting money such as bank deposits and taking them to the bank running register and customer service managing labor making sure the freezer and cooler was rotated for the truck and I put up the truck . managed labor and food cost

Assistant Manager

1 Year 10 Months
Arbys | 04.2009 - 02.2011

My duties was making sure the customers were taking care of, opening and closing task, paperwork, bank deposits, managing labor, running register, truck orders, inventory counts, managing food cost, putting up the truck rotation the cooler and freezer for the truck.

Education

High School Diploma

Jackson Central Merry High School | Jackson Tn | 06.1990
  • Honor Roll 1989

Bachelor of Science - Business Administration And Management

University of Phoenix | Phoenix, AZ | 11.2021
  • Dean's List 1st a2nd and 3rd 2017;2018,2019
  • Honor Roll 2017-2021
  • 3.0 GPA

No Degree - Business Management

Everest University | Orlando, FL | 01.2017
  • Honor Roll 2013,2014,2015,2017
  • Dean's List 1st and 2nd 2017,2018

Skills

Fast learner
Time management
Computer skills
Attention to detail

Certification

  • Servsafe August 2024 to August 2029

Certification stating that I am certified and well

aware of how to prepare and handle food in

proper ways.

Languages

English
Full Professional

Timeline

Mobile Assistant

Rutherford County Schools
02.2026 - CurrentRead More

Assistant Manager

CitiTrends
05.2023 - 01.2024Read More

Assistant Manager

Zaxbys
04.2023 - CurrentRead More

Assistant Manage in Cafeteria

Jackson Madison County School System
08.2016 - 03.2023Read More

Assistant Manager

Long John Silvers
03.2016 - 03.2019Read More

Assistant Manager

Arbys
04.2009 - 02.2011Read More

Assistant Manager

Taco Bell
09.1992 - 06.2014Read More

University of Phoenix

Bachelor of Science from Business Administration And Management
Read More

Jackson Central Merry High School

High School Diploma
Read More

Everest University

No Degree from Business Management
Read More
Donna Wilbourn