Donny Buford
Memphis
Summary
Cybersecurity professional with over 9 years of experience, excelling in risk assessment, intrusion detection, and network security. Adept at leveraging advanced skills in cryptography and problem-solving to fortify cyber infrastructure and drive innovative security solutions. Committed to pioneering advancements in cybersecurity, ensuring robust protection against emerging threats.
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 7 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Vm Technician
milwaukee tools
03.2025 - Current
- Collaborated with team members to streamline workflows, enhancing overall productivity in the workshop.
- Led troubleshooting initiatives that addressed recurring issues, contributing to long-term operational efficiency.
- Optimized system performance thorough testing and analysis.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized network performance, conducting regular updates and patches to software systems.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Enhanced team productivity with thorough training on new technologies and procedures.
IT Technician
Adecco
07.2025 - 10.2025
- Installed and configured hardware and software for optimal system performance.
- Troubleshot and resolved technical issues to minimize downtime for users.
- Provided training and support to staff on new technology implementations.
- Maintained inventory of IT equipment and ensured timely procurement of supplies.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Developed documentation for procedures, enhancing knowledge sharing across teams.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
Freelance
Granite Telecommunications
07.2024 - Current
- Installed and configured printers and ATMs across multiple sites, ensuring seamless operations.
- Resolved server issues and performed maintenance, enhancing system reliability and uptime.
- Set up and configured HTTP servers, obtaining necessary credentials for secure access.
- Collaborated with teams to troubleshoot backend configurations, improving efficiency.
- Contributed to significant improvements in service delivery and client satisfaction. diagnose any technical problems and or any networking problems.
- Implemented streamlined communication protocols, enhancing team collaboration and resulting in noticeable improvements in project delivery times.
- Fostered a positive work environment by mentoring junior team members, which contributed to their professional growth and team cohesion.
- Analyzed client feedback to refine service offerings, leading to marked gains in customer satisfaction and retention rates.
- Developed targeted marketing strategies, driving substantial improvements in lead generation and expanding the client base.
Network Analyst
Extreme Networks
05.2022 - 07.2024
- Monitor network health using Wireshark, ensuring seamless connectivity and security.
- Troubleshoot and resolve network issues, enhancing system reliability and user satisfaction.
- Evaluate AWS and Azure for cost-effective cloud solutions, optimizing service performance.
- Design and implement network topology, ensuring efficient communication across devices.
- Develop disaster recovery plans, maintaining network availability during emergencies.
Data Entry
Johnson & Johnson
09.2020 - 05.2024
- Digitized data from multiple sources, ensuring accuracy through cross-referencing.
- Verified data entries, maintaining information integrity and reliability.
- Updated sensitive information, ensuring confidentiality for diverse stakeholders.
- Processed financial documents, enhancing operational workflows.
- Executed data backup protocols, securing critical information.
Desktop Support Specialist/Technical Support
adecco staffing
06.2019 - 09.2022
- Resolved 95% of user issues on first contact, boosting satisfaction.
- Managed and configured user accounts, ensuring secure access.
- Monitored network resources, maintaining seamless connectivity.
- Collaborated with vendors for technical support, enhancing infrastructure.
- Implemented IT solutions, ensuring smooth software deployment.
I.T Intern
nidec
01.2016 - 12.2018
- Provide technical support to users, improving system uptime and user satisfaction.
- Manage computer systems and user accounts, ensuring secure and efficient access.
- Maintain network resources, ensuring seamless connectivity across all devices.
- Implement IT solutions, enhancing system performance and operational efficiency.
- Assist vendors and consultants, facilitating smooth integration and troubleshooting.
Education
High School Diploma -
Memphis Business Academy
Memphis, TN05.2015
Skills
- User training
- Hardware support
- Unix support
- Network security appliance implementation
- Azure Virtual Network (Vnet)
- Network configuration
- Systems & applications support
- Problem-solving
- Web browser support
- Research
- Performance tuning
- Hand tools
- System architecture
- Mobile devices
- Microsoft Outlook
- Storage device troubleshooting
- Vulnerability scanning
- Client interaction
- IOS support
- Real-time Transport Protocol (RTP)
- IDS
- Communication skills
- Desktop support
- Active Directory
- Network troubleshooting
- Internet of Things
- Network planning
- Software installation
- Distributed systems
- Wireless networking
- Utilities software support
- Live chat
- Remote access software
- Mechanical knowledge
- TCP
- Alignment
- Data analysis skills
- DHCP
- APIs
- Windows
- SIEM Cryptography
- VPN
- Customer service
- Antivirus software support
- DNS
- Operating system installation
- IOS
- Cloud computing
- IP addressing
- Data Loss Prevention
- Software maintenance
- Android support
- Customer returns handling
- Network design
- IPv4
- Server hardware support
- Threat intelligence platforms
- Data center experience
- Cloud-based application support
- Technical support via forum
- PHP
- Network support technician
- MacOS
- Network hardware selection
- Steganography Data Management
- Teamwork
- IT
- Desktop support analyst
- VMWare
- Help desk support
- Wi-Fi Direct
- IT infrastructure
- SOX
- Technical support experience
- Linux
- Web design
- Technical support via email
- Z-Wave
- Incident response
- Malware removal support
- Scripting
- Bluetooth
- Technical support engineer
- Hardware configuration
- Custom software application support
- Network switching
- Data recovery
- Network hardware support
- Technical support via social media
- User guides
- Customer support ticket management
- Ubuntu support
- MacOS support
- Splunk
- Field IT support technician
- ERP systems
- Network Address Translation (NAT)
- Auto body repair
- VoIP
- Capacity planning
- FTP
- Network documentation
- Containerization systems
- Problem-solving Communication
- WAN
- Product replacement management
- Relationship management
- Network monitoring
- Firewall
- Microsoft Windows Server
- Managing technical support teams
- Azure Virtual Machines
- Vulnerability assessment
- System support analyst
- 5G
- Log analysis tools
- Maintenance
- TCP/IP
- POS
- Computer hardware
- IT support
- Mac OS
- Firewalls
- Mobile device support
- Software troubleshooting
- Vulnerability management
- Zigbee
- Customer support technician
- Security
- Microsoft Office
- Python
- Laptop troubleshooting
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Quality control
- Mechanical Knowledge
- Work Planning and Prioritization
- Documentation and reporting
- Deadline oriented
- Team Training
- Safety Equipment
- Information tracking
- Operation Monitoring
- Component replacement
- System diagnostics
- Equipment calibration
- Software configuration
- Inventory oversight
- Data analysis
- System upgrades
- Computer troubleshooting
- Regulatory compliance
Accomplishments
- Decreased the total amount of overtime by 10 hours be separating different SOP for the production floor by see where the problems started with the Vms (RF scan guns) moving more slow or not being able to finish any task cause of how they where set up in the first place .
- Was able to slow down vm sprawling through effectively helping with creating a mesh network making the task at hand more easier to deal with for a over all team vs certain people be assign to clear these task . This improved the time it took to mitigate the bugs and also eliminate the unnecessary task to prevent more hours from being worked cutting over time down from 20 hours to 10 hours
Certification
- Driver's License
- Infant & Toddler Certification
- CompTIA A+
- Non-CDL Class C
- Pallet Jack Certification
- Forklift Certification
Languages
Bilingual
Interests
- Supporting STEM education initiatives and mentorship programs
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Strategy Games
- Video Gaming
- App Development
- Video Game Design
Personal Information
- Willing To Relocate: Anywhere
- Availability: Anywhere
- Driving License: Driver's License
Timeline
IT Technician
Adecco
07.2025 - 10.2025
Vm Technician
milwaukee tools
03.2025 - Current
Freelance
Granite Telecommunications
07.2024 - Current
Network Analyst
Extreme Networks
05.2022 - 07.2024
Data Entry
Johnson & Johnson
09.2020 - 05.2024
Desktop Support Specialist/Technical Support
adecco staffing
06.2019 - 09.2022
I.T Intern
nidec
01.2016 - 12.2018
High School Diploma -
Memphis Business Academy