Summary
Work History
Education
Skills
Timeline
Generic

Dontavius Crapps

Alcoa

Summary

Dynamic customer service professional with a proven track record at Amazon, enhancing customer satisfaction through effective issue resolution and strategic engagement. Known for exceptional work ethic and integrity, I excel in inventory management and fostering strong stakeholder relationships, ensuring optimal operations and a seamless customer experience.

Work History

Cashier

Kenjo
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Associate

Amazon
01.2025 - 03.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Education

Maryville Academy
Maryville, TN

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Kenjo
01.2025 - Current

Associate

Amazon
01.2025 - 03.2025

Maryville Academy

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Dontavius Crapps