Cierra Wilson
Oak Ridge
Summary
Dynamic professional with extensive experience in warranty administration and customer service at Airport Honda. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at managing multiple tasks while maintaining meticulous records and fostering team collaboration. Recognized for leadership and commitment to quality service in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Team member
Chickfila
Oak Ridge
07.2025 - Current
- Provide quality customer service
- Collect and process bill payments
- Relieve any technology issues that may approach
- Cater food to guests while maintaining a neat, clean environment
- Use of touch screen kiosk
- Teamwork, memorization, leadership, outgoing/friendly
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
- Provided exceptional service to high volume of daily customers.
Warranty Administrator and Head Cashier
Airport Honda
10.2023 - 01.2025
- Collaborated with service advisors and technicians to resolve warranty issues.
- Utilized software tools for managing warranty claims and reporting.
- Evaluated warranty claims for completeness and accuracy before submission.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Processed warranty claims efficiently to ensure timely reimbursements.
- Maintained accurate records of warranty claims and customer communications.
- Managed multiple tasks related to warranty administration effectively.
Door Dash
12.2021 - 10.2023
- Serve customers promptly by efficiently collecting and delivering orders
Fedex Ground
03.2020 - 11.2021
- Operated conveyor belt at high speed pace
- Loaded local box trucks for daily delivery
- Scanned, processed, and validated each shipment to its route
- Unloaded shipment from 53 foot trailers
- Restored damaged packaging
- Sorted misleads
Front end; Night stock
Kroger
03.2019 - 07.2019
- Run fast movers
- Remove old displays; set up new displays
- Restock all coolers
- Run back stock
- Help night crew with main stock
- Miscellaneous cleaning
Server
Aubrey's Restaurant
08.2017 - 01.2018
- Provide quality customer service
- Collect, process, and order bill payments
- Relieve any issues that may approach
- Cater food to guests while also maintaining a neat, clean environment
- Use of touch screen kiosk
- Teamwork, memorization, leadership, outgoing/friendly
Warranty Administrator and Head Cashier
Airport Honda
12.2015 - 01.2017
- Submit warranty work to American Honda through service tickets
- Manage cashier schedule/assign each cashier to their daily duties
- Collect and process all payment types for service tickets
- Complete daily deposit for service and sales department
- Submit all Castrol Edge Oil applications and renewals
- Call and set up service appointments with customers
- Porter vehicles when needed
- Write service tickets when needed
- Use of Word, Excel, Internet Explorer, Google Chrome, etc.
- Use of multiple company systems
- Handling multiple tasks at once
- Sufficient work completion in an orderly and timely manner
- Leadership, teamwork, organization, memorization
- Quality customer service
Loan Officer
Sitel
02.2013 - 05.2014
- Processed loan applications efficiently, ensuring timely approvals and customer satisfaction.
- Maintained accurate and organized documentation for all loan transactions and client interactions.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed loan agreements to confirm completeness and accuracy.
- Monitored regulatory compliance to ensure adherence to lending laws and guidelines.
- Assisted clients in completing loan documentation accurately to expedite processing.
- Resolved customer concerns and inquiries promptly to maintain high satisfaction levels.
- Conducted follow-ups with clients to ensure ongoing communication and support throughout the loan process.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TNSkills
- Warranty administration
- Customer service and support
- Order processing and payment collection
- Software proficiency
- Customer relationship management
- Team collaboration and leadership
- Record keeping and attention to detail
- Problem solving and task prioritization
- Effective communication skills
- Time management strategies
- Service orientation and complaint resolution
- Materials staging and plate presentation
- Money handling expertise
Timeline
Team member
Chickfila
07.2025 - Current
Warranty Administrator and Head Cashier
Airport Honda
10.2023 - 01.2025
Door Dash
12.2021 - 10.2023
Fedex Ground
03.2020 - 11.2021
Front end; Night stock
Kroger
03.2019 - 07.2019
Server
Aubrey's Restaurant
08.2017 - 01.2018
Warranty Administrator and Head Cashier
Airport Honda
12.2015 - 01.2017
Loan Officer
Sitel
02.2013 - 05.2014
High School Diploma -
Oak Ridge High School