Dorotheia Cannon
Knoxville
Summary
Dedicated cook with strong skills in food safety and cooking techniques. Proven ability to train staff and maintain high standards in a fast-paced kitchen environment.
Overview
27
27
years of professional experience
Work History
Cook
Helen's Hot Chicken
Nashville
08.2025 - 08.2025
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Implemented food safety practices to ensure compliance with health regulations.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Monitored cooking times and temperatures to ensure food was properly cooked.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
Assistant Manager
Mrs Winners
Nashville
06.2006 - 05.2025
- Oversaw inventory management and ensured stock availability for kitchen use.
- Implemented customer service protocols to enhance guest experiences.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Krystals Resturant
Nashville
03.2000 - 04.2025
- Assisted in managing daily restaurant operations and staff activities.
- Coordinated training sessions for new employees on service standards.
- Oversaw inventory management and ensured stock availability for kitchen use.
- Implemented customer service protocols to enhance guest experiences.
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Advocate
Cigna Healthcare
Nashville
11.2019 - 01.2025
- Resolved customer inquiries through multiple communication channels effectively.
- Collaborated with teams to enhance customer service processes and workflows.
- Assisted clients with navigating health insurance plans and benefits information.
- Educated customers on policy provisions and claims procedures thoroughly.
- Documented interactions in the customer relationship management system accurately.
- Worked closely with other departments to ensure quality customer service delivery.
- Managed incoming calls from customers in a professional manner.
- Adhered to all company guidelines when interacting with customers.
- Upheld privacy and security requirements for customer information.
- Provided accurate, valid, and complete information to customers in a timely manner.
Cook
Ruth's Chris Steakhouse
Nashville
06.2008 - 01.2025
- Prepared diverse menu items following established recipes and quality standards.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with kitchen staff to streamline meal prep and service processes.
- Implemented food safety practices to ensure compliance with health regulations.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Monitored cooking times and temperatures to ensure food was properly cooked.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
Customer Service Advocate
CVS Caremark
Nashville
02.2017 - 12.2018
- Assisted clients with navigating health insurance plans and benefits information.
- Mentored new employees on procedures and policies to maximize team performance.
- Followed up on customer inquiries not immediately resolved.
- Consulted with customers to resolve service and billing issues.
- Developed relationships with customers through friendly conversations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Cook/Cashier
Captain D's
Nashville
03.1998 - 11.2000
- Prepared diverse menu items according to recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Implemented food safety practices to comply with health regulations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
Education
GED -
Hillsboro High School
Nashville, TN12-2007
Skills
- Food safety
- Cooking techniques
- Kitchen equipment operation
- Inventory management
- Menu preparation
- Customer service
- Quality control
- Time management
- Recipe-based cooking
- High volume production capability
Timeline
Cook
Helen's Hot Chicken
08.2025 - 08.2025
Customer Service Advocate
Cigna Healthcare
11.2019 - 01.2025
Customer Service Advocate
CVS Caremark
02.2017 - 12.2018
Cook
Ruth's Chris Steakhouse
06.2008 - 01.2025
Assistant Manager
Mrs Winners
06.2006 - 05.2025
Assistant Manager
Krystals Resturant
03.2000 - 04.2025
Cook/Cashier
Captain D's
03.1998 - 11.2000
GED -
Hillsboro High School
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