Dorothy Lyons

Experienced in initiating, remedying, and providing solutions for complex and manual initiatives.

Fostered strong relationships within operations, cultivating a culture of trust, openness, and collaboration within the team. Skilled in multitasking and adapting responsibilities based on issue prioritization and resolution.

Successfully led teams through challenging periods, expanding their skill sets and expertise. Demonstrated integrity in managing projects, customer interactions, and daily tasks, making sound decisions on behalf of the organization.

Proactively sought alternative solutions to improve processes and functionality, effectively solving complex problems related to employee training, management, and business direction.

Proficient in identifying and managing existing and emerging risks associated with business activities.

Developed comprehensive risk and compliance policies, procedures, and training materials for multiple partnerships.

Utilized personal lines insurance knowledge to assist agents with quotes, policy binding, underwriting, and coverage provisions.

Responsible for creating training documents for all states. Demonstrated exceptional leadership in a virtual contact center environment, navigating multiple systems while maintaining engaging member interactions across various channels.

Possess Property & Casualty (P&C) and Life and Health (L&H) licenses in all 50 states. Conducted frequent assessments of training materials, structure, and management.

• Henderson, Henderson, TN
• Phoenix, Phoenix, AZ

P&C Licensed in 50 States

L&H Licensed in 50 States