Summary
Overview
Work History
Education
Skills
Locations
Certification
Timeline
Generic

Dorothy Lyons

Henderson

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Organized and efficient leader supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Dynamic individual with hands-on experience in operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Head of Contact Center Operations

Chubb-NA Digital Consumer
04.2022 - Current

Senior Specialist

Usaa
01.2015 - 04.2022

Specialist - Training And Quality

Uhaul Corporate
01.2011 - 01.2015

Education

Masters - Business Leadership

Grand Canyon University
Phoenix, AZ
01.2020

Skills

  • Customer experience
  • Coaching and mentoring
  • Innovation and creativity
  • Staff development
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Training and orientation
  • Operations management
  • Staff management
  • Strategic planning
  • Workforce management
  • Process improvement
  • Microsoft office
  • Documentation and control
  • Performance evaluations
  • Policy management
  • Analytical thinking

Locations

  • Henderson, Henderson, TN
  • Phoenix, Phoenix, AZ

Certification

P&C Licensed in 50 States

L&H Licensed in 50 States

Timeline

Head of Contact Center Operations

Chubb-NA Digital Consumer
04.2022 - Current

Senior Specialist

Usaa
01.2015 - 04.2022

Specialist - Training And Quality

Uhaul Corporate
01.2011 - 01.2015

Masters - Business Leadership

Grand Canyon University
Dorothy Lyons