Dorothy Stout
Cordova
Summary
Driven Customer Service/ Collections Supervisor successful in directing high producing teams while developing employee loyalty. Organized professional experienced in streamlining collection processes. Bringing 23 years of overall experience in Supervising a productive team of Customer Service Agents that meet all quality expectations.
Overview
29
29
years of professional experience
Work History
Supervisor/Customer Care-Collection's
ServiceMaster Acceptance Company
06.2007 - Current
- Provided outstanding Customer Service to our new and long-standing customers by attending closely to concerns and developing solutions to resolve the customers finance issues
- Decreased Bad Debt by 1.2 million dollars over a two-year period
- Led team of 15 direct reports engaged in delivering assistance to customer service as well as collections on daily basis
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions regarding their Financed account
- Worked in multiple databases to keep track of all Customer's account information
- Complete monthly Charge back of delinquent accounts of accounts that were 120 + days past due
- Worked in E-OSCAR creating AUD's for updating Credit reports as well as ACDV's for credit disputes for current or previous customer's
Customer Service Representative
The Home Depot Store
11.2022 - 09.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated customers about billing, payment processing and support policies and procedures.
Supervisor/Customer Service
Terminix
06.1996 - 06.2007
- Provided onsite training
- Led a team of 16-20 Customer Service agents in delivering exceptional assistance to customer's throughout the United States that called regarding their Terminix account on daily basis
Education
High School Diploma -
Trezevant High School
Memphis, TN1991
Skills
- Process improvement strategies
- Goal-oriented
- Continuous improvements
- Quality assurance controls
- Workforce training
- Performance reporting
- Cost reduction and containment
- Training and mentoring
- Goal oriented
- Staff management
Timeline
Customer Service Representative
The Home Depot Store
11.2022 - 09.2024
Supervisor/Customer Care-Collection's
ServiceMaster Acceptance Company
06.2007 - Current
Supervisor/Customer Service
Terminix
06.1996 - 06.2007
High School Diploma -
Trezevant High School
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