Drake Mayfield
Spring Hill
Summary
Developed strong customer service skills in fast-paced environment, demonstrating reliability and attention to detail. Proven ability to handle high-pressure situations and effectively manage time. Seeking to transition into new field where these skills can drive positive outcomes and enhance team efficiency.
Overview
2
2
years of professional experience
Work History
Valet Attendant
Towne Park
08.2024 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
Golf Cart Attendant
Kemper Sports Management
03.2024 - 06.2024
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
Guest Service Representative
Target
11.2023 - 01.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Golf Cart Attendant
Southern Land
08.2023 - 11.2023
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
Education
High School Diploma -
Independence High School
Thompson's Station, TN05-2023
Skills
- Effective problem solving
- Quick decision making
- Professional appearance
- Patience and composure
- Team player mentality
- Reliability and punctuality
- Strong communication
- Customer service
- Time management
- Flexible schedule
- Safety compliance
- Attention to detail
Timeline
Valet Attendant
Towne Park
08.2024 - Current
Golf Cart Attendant
Kemper Sports Management
03.2024 - 06.2024
Guest Service Representative
Target
11.2023 - 01.2024
Golf Cart Attendant
Southern Land
08.2023 - 11.2023
High School Diploma -
Independence High School
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