J. Ruby Persis
Chennai
Summary
Healthcare Professional with health MBA, with over 19 years of leadership experience in hospital and Digital and healthcare operations. Presently driving digital health care operations and strategic initiatives as Chief Operating Officer at HealthUNO - a digital health start-up based in Chennai.
Overview
30
30
years of professional experience
Work History
Business Unit Head
DDRC Agilus
10.2024 - Current
- Spearheaded change management efforts within the organization to effectively adapt to evolving industry trends or internal challenges.
- Drove continuous improvement within the organization by identifying opportunities for process optimization or technological enhancements consistently.
- Implemented innovative process improvements that enhanced productivity and reduced overhead costs.
- Guided the development of marketing campaigns that drove brand awareness and increased customer engagement.
- Managed cross-functional teams effectively to achieve key business objectives.
- Mentored team members for professional growth, fostering a positive work environment that encouraged collaboration and innovation.
- Directed the successful execution of key projects or initiatives, ensuring deliverables were met on time and within budget.
- Implemented business strategies, increasing revenue, and effectively targeting new markets. Driving a revenue target of 194 crores with strategic initiatives.
Chief Operating Officer (COO)
Health UNO healthcare Pvt. Ltd
06.2022 - 09.2024
- Company Overview: Digital healthcare company founded in 2022, investment of 10 Cr
- Pioneered entrepreneurial approach, achieving seamless operations and led the digital healthcare initiative from inception to successful pilot
- Designed unique doctor patient app as a one stop solution to healthcare needs and achieved operational success in the implementation stage of the app developmental cycle
- Collaborated with vendors, customers, and developers to successfully implement the app
- Achieved successful tie ups with around 300 + hospital in Chennai, onboarding of 3000 + doctors from all over India, & successfully ensuring 2500 online consultations per day
- Introduced Foreign OPD for Patients from India to consult with doctors from other countries
- Led operational oversight and budgetary supervision for Chennai locations and developed quarterly business plans to evaluate cost projections
- Aligned organizational objectives and mission to increase business growth
- Digital healthcare company founded in 2022, investment of 10 Cr
Business Operations Head
Tattva One life
11.2018 - 06.2022
- Company Overview: Pioneer in Home healthcare in Chennai
- Devised strategies to boost customer satisfaction and drive referrals by 23% resulting in new customer relationships
- Implemented business strategies increasing revenue by 5% and effectively targeting new markets with a business potential of 500 million INR in home care services
- Reduced employee attrition rate by 8%
- Implemented escalation procedures to effectively handle time-sensitive issues and reduced operational risks while organizing data to forecast performance trends
- Cultivated lasting patient relationships using issue resolution and dynamic communication skills
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Handled Bangalore Operations for a period of one year
- Pioneer in Home healthcare in Chennai
VP-Operations
Goodwill Medical Center
10.2015 - 10.2018
- Overall Management of a multi-specialty hospital in Mogappair with appropriate system and protocols
- Oversee the overall Hospital operations, 7 physician clinics, Pharmacy, Laboratory
- Budgeting, responsible for P&L
- Startup of branch at Erode for cardiac specialty
- Implementing and management of the Cardiac Center at Erode With a Cath lab, 8 Bedded CCU and a Cardiac OT, Cardiac Unit part of a 300 Bedded Multispecialty Hospital at Erode
Head Operations
Remedium Healthcare Pvt. Ltd
01.2013 - 09.2015
- Company Overview: Healthcare IT business operating PPE with Government of Andhra Pradesh
- Successfully established and implemented Electronic Urban Primary Health (e-UHPC) center's across 29 health center's with laboratory services for investigations as per NUHM requirements in Andhra Pradesh where the services provided at e-UHPC was linked in CM dashboard on real time basis
- Designing and implementing MIS system for the services provided at e-UPHC and at the service area of e-UPHC to ensure proper feedback of tele-consultation and other services provided
- Managed telemedicine services providing remote teleconsultation for specialty and super specialty services at Gayathri Medical and Aster Prime Hospitals
- Conducted community camps such as urban health and nutrition days, monitoring activities of Mahila Arogya Samithi such as dispensing of the drugs, medicines to the patients through eAushadhi
- Monitored the implementation of National and State Health Programs
- Established and maintained the effective referral mechanism to secondary and tertiary Care
- Solely responsible to plan and execute training requirements across designated e-UPHCs, 7 additional leadership direct reports and over 250 indirect reports and took charge of multi-centres budget
- Healthcare IT business operating PPE with Government of Andhra Pradesh
General Manager & Business Development
Chennai Fertility Centre
01.2011 - 11.2012
- Company Overview: Forerunner in fertility treatments and one stop healthcare solution center
- From ground-up, built a topline of 50 million INR, transitioning from a start-up with limited patient base to orchestrating fertility camps across Tata Consultancy Services in Chennai
- Developed and implemented aggressive marketing strategies and promotional campaigns aligned with company goals resulting in an increase in sales by10%
- Successfully ran campaigns and received referrals from Sri Lanka & Bangladesh through medical tourism
- Developed policies and procedures for new facilities
- Implemented operational strategies and effectively to build employee loyalty
- Formulated policies to streamline operations, managed budget implementations and monitored financial performance, controlled expenses and conducted employee evaluations
- Forerunner in fertility treatments and one stop healthcare solution center
Founder & Resident Dentist
Ruby Dental Clinic
01.2005 - 01.2011
- Founded a dental practice in Chennai with a revenue of one Million INR Per annum
Lecturer in Dentistry
Sri Ramachandra Medical College & Research Institute
06.1995 - 12.2004
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
- Participated in conferences and professional development opportunities to stay up to date with latest trends in field
Education
MBA - Hospital & Health System Management
Sri Ramachandra Medical College
Bachelor of Dental Surgery -
PMNM Dental College & Hospital
Skills
- Organizational leadership
- Team building
- Employee Engagement
- New Business Development
- Operations Administration
- P&L
- EBIDTA
- Budgeting
Accomplishments
- Process Improvement
- Results Orientation
- Budgetary Oversight
- Advertising Initiatives
- Conceptualizing and piloting of a digital health platform - HealthUNO A healthcare Start UP
- Successfully co-partnered a Cardiac Center In Erode -a startup company
- Increased revenue from ground zero to five million INR in Fertility Center's
- Established 29 health center's in Andhra Pradesh in a digital platform.
- Increased productivity by 5% in home health care Centre in Chennai.
- Award from the Mayor of Rajahmundry for the best e-UPHC in the district.
- Successfully established a dental practice with a topline of one million INR per annum.
Community Services
- School & College Health Programme In various colleges & schools in Chennai
- Community camps & vaccination drives in various locations of Andhra Pradesh under the e-UPHC
- Community services through the Asha workers in various urban areas of Andhra Pradesh
- Community services at Old Age homes in Chennai
Timeline
Business Unit Head
DDRC Agilus
10.2024 - Current
Chief Operating Officer (COO)
Health UNO healthcare Pvt. Ltd
06.2022 - 09.2024
Business Operations Head
Tattva One life
11.2018 - 06.2022
VP-Operations
Goodwill Medical Center
10.2015 - 10.2018
Head Operations
Remedium Healthcare Pvt. Ltd
01.2013 - 09.2015
General Manager & Business Development
Chennai Fertility Centre
01.2011 - 11.2012
Founder & Resident Dentist
Ruby Dental Clinic
01.2005 - 01.2011
Lecturer in Dentistry
Sri Ramachandra Medical College & Research Institute
06.1995 - 12.2004
MBA - Hospital & Health System Management
Sri Ramachandra Medical College
Bachelor of Dental Surgery -
PMNM Dental College & Hospital
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