DRUCILLA OWINGS
Memphis
Summary
Dynamic professional with extensive experience in retail merchandising and customer service. Proven ability to enhance product placement and drive customer engagement through effective visual strategies. Strong organizational skills and a commitment to reliability ensure operational excellence and customer satisfaction. Proficient in Microsoft Office and adept at problem-solving.
Overview
21
21
years of professional experience
Work History
Master Merchandiser
LMS MerchSignage
01.2020 - 01.2022
- Analyzed planograms to optimize store stocking according to layout specifications.
- Collaborated with teams to design effective merchandise displays in retail environments.
- Removed or replaced signage to uphold visual merchandising standards.
- Evaluated market trends to enhance product placement and boost customer engagement.
Fuel Clerk/Cashier Team Lead
The Kroger Company
01.2017 - 01.2019
- Resolved customer inquiries regarding promotions while facilitating efficient fuel transactions.
- Sustained cleanliness and organization of fuel station area to promote positive experiences.
- Operated fuel pumps accurately, ensuring smooth transaction flow.
- Provided essential customer service support, enhancing overall operations.
Assistant Store Manager
The Closeout Market
01.2016 - 01.2017
- Oversaw daily business operations from opening to closing.
- Balanced daily sales with actual cash and deposits.
- Delivered customer service at point of sale.
- Directed employees in merchandising inventory to optimize sales.
- Coordinated inventory management and restocking processes for consistent product availability.
Master Merchandiser
Driveline Retail Merchandising
01.2014 - 12.2015
- Collaborated with teams to design effective merchandise displays for retail environments.
- Analyzed market trends to optimize product placement and enhance customer engagement.
- Developed visual merchandising strategies that aligned with brand guidelines and objectives.
- Assisted in creating promotional materials to support marketing initiatives and boost sales.
Office Manager
D-Vents
01.2010 - 01.2013
- Created invoices and purchase orders to facilitate efficient transaction processing.
- Managed telephone orders and addressed customer inquiries to enhance service quality.
- Oversaw daily deposits and billing activities to ensure accurate financial records.
- Directed employees to maintain accuracy and timeliness in order processing.
Customer Service Manager
Digital Touch Photography
01.2001 - 01.2009
- Supervised four employees during peak season to ensure smooth operations.
- Implemented innovative marketing strategies to capture new market segments.
- Enhanced client relations to drive sales and boost customer satisfaction.
- Managed comprehensive daily and monthly accounting tasks efficiently.
Education
High School Diploma -
Munford High School
Munford, TNSkills
- Independent and team-oriented work
- Quick learner
- Organizational skills
- Verbal and written communication
- Positive attitude
- Reliability and punctuality
- Microsoft Office proficiency
- Problem solving
- Customer service
Timeline
Master Merchandiser
LMS MerchSignage
01.2020 - 01.2022
Fuel Clerk/Cashier Team Lead
The Kroger Company
01.2017 - 01.2019
Assistant Store Manager
The Closeout Market
01.2016 - 01.2017
Master Merchandiser
Driveline Retail Merchandising
01.2014 - 12.2015
Office Manager
D-Vents
01.2010 - 01.2013
Customer Service Manager
Digital Touch Photography
01.2001 - 01.2009
High School Diploma -
Munford High School