Dulce Mendez
Murfreesboro
Summary
With a proven track record at Rutherford County Clerk, I excel in title processing and document verification, enhancing office efficiency by streamlining vehicle registration procedures. Known for exceptional customer service and teamwork, I've significantly improved process accuracy and client satisfaction, embodying reliability and critical thinking in high-stakes environments.
Overview
17
17
years of professional experience
Work History
DMV Title Clerk
Rutherford County Clerk
09.2022 - 10.2024
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Expedited out-of-state vehicle transfers by diligently reviewing supporting documents and coordinating with other states'' agencies.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Promoted compliance with state regulations by keeping current on legislative changes affecting DMV procedures.
- Increased efficiency in record-keeping by maintaining organized filing systems for confidential customer information.
- Educated customers about state-specific requirements for vehicle titling processes, clarifying any confusion or misunderstandings they may have had throughout the process.
- Passports
- Marriage License
- Boat Registration
- Application for Notary
Deputy Clerk
Cameron County Clerk's Office
09.2020 - 07.2022
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Contributed to a positive work environment through effective communication skills and a collaborative approach to problem solving.
- Marriage License
- Birth Certificates
- Record deeds
Deputy Clerk
Bridge Point Insurance
03.2014 - 08.2018
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Researched information in municipal archives upon request of public officials or private citizens.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
Tag and Title Clerk
Fiesta Chevrolet Inc
09.2007 - 03.2014
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Contributed positively as a team member through open communication channels which ultimately led towards achieving departmental goals.
- Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
Education
High School Diploma -
Edinburg North High School
Edinburg06-2000
Skills
- Title processing
- Document verification
- Deadline management
- Accuracy and precision
- Vehicle registration
- Filing systems
- Tax calculation
- Teamwork
- Teamwork and collaboration
- Customer service
- Excellent communication
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Critical thinking
Languages
Spanish
Full Professional
Timeline
DMV Title Clerk
Rutherford County Clerk
09.2022 - 10.2024
Deputy Clerk
Cameron County Clerk's Office
09.2020 - 07.2022
Deputy Clerk
Bridge Point Insurance
03.2014 - 08.2018
Tag and Title Clerk
Fiesta Chevrolet Inc
09.2007 - 03.2014
High School Diploma -
Edinburg North High School
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