Dulce Nieves
Murfreesboro
Summary
Dynamic leader with a proven track record at Seven Purposes LLC, excelling in high-volume invoice management and enhancing customer loyalty through empathetic resolution of complaints. Skilled in QuickBooks and exceptional customer service, demonstrating strong work ethic and team leadership. Cultivated lasting relationships and improved operational efficiency, embodying teamwork and problem-solving prowess.
Overview
3
3
years of professional experience
Work History
Manager
Seven Purposes LLC
02.2023 - 02.2025
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, enhancing overall efficiency in daily tasks.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Server
La Granja
04.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Jesus Menendez Larrondo
Cuba07-2015
Skills
- Fluent bilingualism
- Exceptional customer service
- Strong work ethic
- Team leadership
- Memory retention
- Teamwork and collaboration
- Cash handling
- Problem-solving
- Friendly, positive attitude
- Verbal and written communication
- Negotiation
- Emergency response
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Seven Purposes LLC
02.2023 - 02.2025
Server
La Granja
04.2022 - 02.2023
High School Diploma -
Jesus Menendez Larrondo
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