Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Dumba Luwaju

Murfreesboro

Summary

My name is Dumba Luwaju. IT work has always been a strong suit of mine. During my time at VETsmart , that was my first entry level experience into the field. Working with multiple people and dealing with different technical problems daily sharpened my knowledge on certain aspects in the Field. The sales position i held with CLG group was a great way for me to step out of my comfort zone and work with AT&T. Seeing a lot of the hardware that they possessed, breaking down products, and putting them back in place helped me to get my COMP TIA A+ certification. It also helped me gain knowledge on talking about the products to where multiple walks of life can understand what they are buying. The experience that i have helped me to recieve the IT job at Quanta computer. I provide access to team members to use their login on certain applications. My experience with VETsmart helped me to function well with the mass of people at Quanta computer and work on the tickets that i recieve daily.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

IT Technician

Quanta Computer
La Vergne
08.2025 - Current
  • Diagnosed hardware and software issues for client systems.
  • Provided technical support to users via phone, email, and in-person.
  • Categorize tickets based on the risk level of the problem and solving the issue within the procedures in place

Tech Sales Associate

Clg group
Nashville
03.2025 - 08.2025
  • Ticketed, arranged and displayed merchandise to promote sales with AT&T
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints calmly and professionally.
  • Adhere to multiple people daily and performed request based on customers problems

Operation Support Officer

VetSmart
La Vergne
03.2022 - 01.2025
  • Guided team members in troubleshooting their devices while they were on the road
  • Implemented effective communication channels between different departments within the organization.
  • Performed quality checks on team members devices to make sure they were up to standard to have daily operations run up to par

Education

Information And Communication Technology

Tennessee College of Applied Technology
Murfreesboro , TN
08.2025 - 02.2026

High School Diploma -

Oakland High School
Murfreesboro, TN
05-2019

Skills

  • Network troubleshooting
  • Linux
  • Confidence
  • IT ticketing system
  • Debugging
  • Login/files access

Affiliations

  • nature person
  • family man
  • Outdoor person
  • Social activities

Certification

  • google cybersecurity certification
  • COMP TIA A+ certification

Timeline

IT Technician

Quanta Computer
08.2025 - Current

Information And Communication Technology

Tennessee College of Applied Technology
08.2025 - 02.2026

Tech Sales Associate

Clg group
03.2025 - 08.2025

Operation Support Officer

VetSmart
03.2022 - 01.2025

High School Diploma -

Oakland High School
Dumba Luwaju