Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Duncan Cordova

Clarksville

Summary

Dynamic Loss Prevention Officer II with a proven track record at the City of Clarksville, adept at strategic evaluation and effective problem resolution. Skilled in security access administration, I successfully developed and launched security programs, enhancing safety protocols and fostering interagency collaboration to mitigate risks and protect assets.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Loss Prevention Officer II

City of Clarksville
08.2017 - Current
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing clients and customers to safety.
  • Trained personnel on security best practices, protocols and procedures.
  • Created work schedules for personnel at transit.
  • Helped develop and launch security programs and SOP's for new posts.
  • Responded quickly to emergency alarms and calls for assistance for risk mitigation.
  • Investigated and documented suspicious activity to improve issue prevention.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Monitored emerging security products, services and procedures to upgrade current provisions.
  • Patrolled premises to detect and prevent security breaches.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Collaborated with law enforcement during public special events.
  • Completed incident reports and activity logs for accurate, current records.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.

Module Team Lead

Walmart
08.2007 - 08.2017
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.

Security Officer

Integrity International Security
09.2007 - 05.2009
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Education

High School Diploma -

Garfield High School
San Diego, CA
05-2003

Skills

  • Adaptable learner
  • Thorough in quality assurance
  • Responsive to change
  • Security access administration
  • Interagency collaboration
  • Effective problem resolution
  • Proficient in technology
  • Interpersonal communication skills
  • Strategic evaluation
  • skills management

Certification

Certifications:


  • Axon Taser 10 certified Instructor
  • Baton, Chemical Spray, Safe Restraint Instructor
  • CPR & AED HSI Instructor
  • Armed Guard Active Shooter Instructor
  • CIT Officer / De-escalation
  • First Aid/Advanced bleeding control Instructor

Timeline

Loss Prevention Officer II

City of Clarksville
08.2017 - Current

Security Officer

Integrity International Security
09.2007 - 05.2009

Module Team Lead

Walmart
08.2007 - 08.2017

High School Diploma -

Garfield High School

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Duncan Cordova