Durga Thyagarajan

Dynamic Global Executive specializing in Customer Success, recognized for a proven track record in managing and delivering large-scale projects across diverse geographies while maintaining a steadfast commitment to customer focus, quality, budget, and schedule.

Expertise in customer engagement drives impactful results, fosters collaboration among teams, and adapts seamlessly to evolving business needs. Proficient in relationship management and strategic planning, ensuring exceptional client satisfaction and sustainable business growth. Reliable, results-driven professional adept at navigating complex challenges and achieving outstanding outcomes in fast-paced environments.

• Leadership Business Skills and Cultural: Corp Functions Curriculum
• G&T mindset: Intermediate
• Gen AI for Business
• TCS Elevate Runway Mid-Level Transformation Program

• Industries Worked with: Banking and Financials, Wealth Management, Communications & Media Industry
• TCS Offerings/ Solutions: IT Infra, Data Centre, Innovation Offering lead

• Innovation Champion: Helping foster a culture of innovations to instill self-confidence among team; Being a source of new ideas and initiatives for other Tata companies
• Ensure efficient and effective IT operations daily
• Risk Management & RCA
• Crisis Management
• Responsible for Client executive relationship and accountable for all sub-unit global delivery and partner engagement. Managed P&L and responsible for strategic growth.

• End to end Prime Contract management and amendment.
• End to End Contract negotiation.
• RFP/Q review and approval.
• Subcontract enablement and management

• Managing relationships with Partners, negotiating contracts, and ensuring compliance with Organization standards to achieve cost-effectiveness and timely delivery.
• Negotiation Skills: Strong negotiation skills to secure the best prices and terms from Partners
• Cross-collaborate with Senior leaders, Delivery heads, sales leaders, client partners and other enabling units to amplify product solutions to the larger audience with relevant content marketing strategies/channels/PR Agencies for organic lead generation
• Elevate visibility of TCS Infrastructure Centre of ExcellenceOfferings as a brand internally through planned internal communication, programs, newsletters, analyst publishing, and other relevant communications, leadership briefings, etc.