Dushaun Walters
Nashville
Summary
Highly efficient Multi-Unit Sales/Training Manager with more than six years of experience supervising cross functioning teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Starbucks
10.2023 - Current
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail District Training Manager
T-Mobile
11.2018 - 10.2023
- Managed learning performance for multiple locations and assisted with learning and development expectations for teams.
- Communicated all learning and performance objectives, schedules, and training assessments to Senior Leadership and Key Stakeholders.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes for retrains.
- Conducted training sessions to educate over 50 employees on best practices and procedures to increase profitability.
Education
No Degree - Music
Nashville State Community College
Nashville, TNNo Degree - Arts
Arizona State University
Tempe, AZ12-2028
Skills
- Microsoft Office Proficient
- Sales Experience
- New Hire Onboarding
- Leadership Training
- Administrative Experience
- Organizational Systems
- Marketing Tactics
- Field Learning
- Strategic Thinking
- Retail Management
- Recruiting
- Merchandising (6 years)
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Project Management
- Change Management
- Resolving Variances
- Purchasing Orders and Requisition
- Materials Handling and Transport
Certification
- Business Management Essential Certified (BMEC)
- Project Management Essential Certified (PMEC)
Timeline
Retail Store Manager
Starbucks
10.2023 - Current
Retail District Training Manager
T-Mobile
11.2018 - 10.2023
No Degree - Music
Nashville State Community College
No Degree - Arts
Arizona State University