DUSTIN DEL RIO
TAM
Nashville,TN
Summary
Technical Account Manager (TAM) with a proven track record in delivering exceptional technical expertise, proactive customer support, and strategic collaboration. Adept at driving customer success while fostering strong relationships between the company and valued clients.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Technical Account Manager
CyberMaxx
10.2022 - Current
- Provided technical issue resolution for over 100 customers, collaborating with internal teams for complex problems, resulting in a 30% reduction in resolution time.
- Guide customers through product setup and conduct training for optimal usage, leading to an increase in product adoption rates.
- Represent customer interests, ensuring alignment between needs and offerings, resulting in an increase in customer satisfaction and retention rates.
- Oversee complex implementations, ensuring timelines and milestones, resulting in a 20% increase in project success rates.
- Track usage and suggest upsell opportunities, resulting in a 10% increase in revenue from existing customers.
- Designed and executed effective PoCs tailored to customer needs, resulting in a 90% successful PoC conversion rate.
Cybersecurity Analyst
CyberMaxx
06.2021 - 10.2022
- Advanced Security Tools: Employed Crowdstrike Falcon, Sentinel One, and proprietary SIEM for precise incident detection.
- Malware Analysis: Conducted host and network malware analysis, aiding incident response.
- Threat Recognition: Expertly identified malicious activity using MITRE tactics and IOC procedures.
- Enhanced Investigations: Developed scripts and content for improved client data analysis.
Assistant Cybersecurity Instructor
Evolve Security Academy
01.2021 - 01.2022
- Security Fundamentals Instruction: Educated on securing production environments, including on-premises and cloud setups.
- Lab Creation and Deployment: Guided students in setting up and deploying network traffic analysis labs.
- Promoted Problem-Solving Culture: Fostered a collaborative and solution-oriented team atmosphere.
Business Owner/Strength Coach
Calisthenics Training Center
01.2013 - 01.2021
- Strategic Partnerships: Created a network by collaborating with business partners for mutually beneficial marketing ventures that elevate business objectives.
- Tailored Training: Guided clients through personalized training, boosting fitness levels and self-assurance.
- Online Presence Development: Designed a professional website and delivered effective online solutions.
Education
Bachelor of Science - Kinesiology
University of Tennessee At Chattanooga
08.2005 - 12.2008
Evolve Security Academy Bootcamp
Remote 09.2020 - 02.2021
Skills
Networking
SIEM Data Source Implementation
Crowdstrike
Linux
Project Management
Bash Scripting
Communication
Awareness
Certification
CompTIA Security +
Timeline
Technical Account Manager
CyberMaxx
10.2022 - Current
Cybersecurity Analyst
CyberMaxx
06.2021 - 10.2022
Evolve Security Certified Professional
02-2021
Assistant Cybersecurity Instructor
Evolve Security Academy
01.2021 - 01.2022
CompTIA Security +
01-2021
AWS Cloud Practitioner
01-2021
Splunk 7.x Fundamentals Part 1
12-2020
Evolve Security Academy Bootcamp
09.2020 - 02.2021
Business Owner/Strength Coach
Calisthenics Training Center
01.2013 - 01.2021
Bachelor of Science - Kinesiology
University of Tennessee At Chattanooga
08.2005 - 12.2008