Dustyn Robertson
Athens
Summary
Dynamic and results-driven professional with experience as an Assistant Manager at KFC, excelling in customer service and conflict resolution. Proven ability to enhance sales through effective upselling techniques and team leadership. Skilled in inventory management and decision-making, fostering improved customer relations and loyalty.
Overview
8
8
years of professional experience
Work History
Assistant Manager
KFC
02.2021 - 09.2025
- Supported inventory management by restocking shelves and monitoring product levels.
- Adapted quickly to new point-of-sale systems and procedures during training period.
- Implemented upselling techniques to promote additional products at checkout.
- Engaged in ongoing learning about promotions and store policies for effective assistance.
- Adapted quickly to new point-of-sale systems and procedures during training period.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Food City
03.2020 - 12.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Zaxbys
03.2018 - 02.2020
- Operated cash register, processed transactions efficiently and accurately.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Collaborated with team members to improve store operations and customer service.
Education
High School Diploma -
McMinn County High School
Athens12.2020
Skills
- Decision-making
- Team leadership
- Customer service
- Problem-solving
- Time management
- Team motivation
- Workload management
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
KFC
02.2021 - 09.2025
Cashier
Food City
03.2020 - 12.2020
Cashier
Zaxbys
03.2018 - 02.2020
High School Diploma -
McMinn County High School