Dylan Brown
Nashville
Summary
Dynamic Operations Manager with a proven track record at Tools For Humanity/Worldcoin/Dick’s Last Resort excelling in operational efficiency and team leadership. Spearheaded process improvements and established performance benchmarks, enhancing productivity and communication. Skilled in problem-solving and project management, driving significant operational excellence and fostering strong employee relations.
Proudly began and completed the US launch of Worldcoin and its successful integration till project completion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Tools For Humanity/Worldcoin
04.2025 - 12.2025
- Analyzed operational metrics to identify areas for process improvement
- Integration of new Orb Technology to the general public/partnering with local businesses for Orb integration.
- Established performance benchmarks to monitor progress and drive operational excellence.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Front of House/Entrainment Manager
Dick’s Last Resort
02.2019 - 11.2024
- Oversaw daily operations, ensuring efficient service delivery and guest satisfaction, cash handling, and bank drops.
- Developed training programs to enhance staff entertainment and follow company policy.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Coordinated special events, enhancing guest experience through tailored services (Bachelorette/Bachelor/Birthday/Corporate Parties, ETC..)
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Psychiatric Nursing
South College
NashvilleHigh School Diploma -
Beech Senior High School
HendersonvilleSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service excellence
- Employee relations and conflict resolution
- Planning and implementation
- Operational efficiency
- Project management
- Employee motivation
- Staff development
Certification
ServSafe Food Protection Manager
Timeline
Operations Manager
Tools For Humanity/Worldcoin
04.2025 - 12.2025
Front of House/Entrainment Manager
Dick’s Last Resort
02.2019 - 11.2024
No Degree - Psychiatric Nursing
South College
High School Diploma -
Beech Senior High School