Summary
Overview
Work History
Education
Skills
TN Licenses Held
Timeline
Generic

Dylan Croasdale

Columbia

Summary

Results-driven professional specializing in delivering tailored solutions that meet customer needs. Proven track record in establishing strong customer relationships and providing exceptional service. Demonstrates agility and possesses excellent communication and customer service skills. Currently holds Personal lines, Property & Casualty, Life, and Health licenses for the state of TN.

Overview

8
8
years of professional experience

Work History

Account Manager

Brandon Turnbow State Farm
Columbia
07.2024 - Current
  • Assisted customers with policy selections and applications.
  • Developed strategies to increase revenue from existing accounts.
  • Ensured compliance with industry regulations when dealing with clients.
  • Generated leads through cold calling activities.
  • Educated clients on insurance products and coverage options.
  • Conducted follow-up calls to ensure customer satisfaction with services.
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Advised clients on coverage amounts needed based on individual circumstances.

Insurance Sales Agent

Direct Auto & Life Insurance
01.2023 - 07.2024
  • Hit all monthly and yearly sales goals.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Bartender

Common Law Brewing
Spring Hill
07.2023 - 12.2023
  • Provided exceptional customer service in a fast-paced bar environment.
  • Engaged with customers to create a welcoming and enjoyable atmosphere.
  • Greeted customers and provided excellent customer service.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Detailer

Nelson Mazda
07.2021 - 01.2023
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Washed cars and trucks daily for auto dealership.

Car Salesman

Parks Motor Sales
01.2021 - 07.2021
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated both new and used cars by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Lot Porter

Parks Motor Sales
07.2020 - 12.2020
  • Communicated with service team and other staff to assist customers.
  • Maintained physical appearance of lot to attract customers to business.
  • Communicated with coworkers and managers about completed duties.


Office Assistant

Food Lion
04.2020 - 07.2020
  • Completed clerical tasks such as filing and copying.
  • Maintained and updated office records, both digital and physical.
  • In charge of cashiers and other front end working employees.
  • Open and closed stores and made sure stores safe and cash registers had the correct amount and were even at opening and closing.


Cashier

Food Lion
12.2017 - 04.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Hampshire Unit School
Hampshire, TN
07.2020

Skills

  • Production Goals
  • Marketing
  • Sell Policies
  • Sales Quota Achievement
  • Persuasive Negotiations
  • Customer Service and Assistance
  • Licensing Requirements
  • Process Knowledge
  • Product Knowledge
  • Customer Service
  • Individualized Support
  • Professional Relationships

TN Licenses Held

  • Personal lines
  • Property & Casualty
  • Life
  • Health

Timeline

Account Manager

Brandon Turnbow State Farm
07.2024 - Current

Bartender

Common Law Brewing
07.2023 - 12.2023

Insurance Sales Agent

Direct Auto & Life Insurance
01.2023 - 07.2024

Detailer

Nelson Mazda
07.2021 - 01.2023

Car Salesman

Parks Motor Sales
01.2021 - 07.2021

Lot Porter

Parks Motor Sales
07.2020 - 12.2020

Office Assistant

Food Lion
04.2020 - 07.2020

Cashier

Food Lion
12.2017 - 04.2020

High School Diploma -

Hampshire Unit School

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Dylan Croasdale