Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
LANGUAGES
Timeline
Generic
EBI HARISH PRABHU

EBI HARISH PRABHU

Coimbatore

Summary

QA Engineer with 6 years of experience in manual and automation testing across CRM and telecom billing systems, including Salesforce, Siebel, and Kenan FX. Skilled in test planning, defect management, and working within both Agile and Waterfall methodologies, with a proven track record of improving product quality and reducing release defects. Also brings 2+ years of entrepreneurial experience in managing business operations, enhancing leadership, communication, and team coordination skills. Actively seeking opportunities to contribute to high-performing QA teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate

Cognizant
12.2021 - Current
  • Led end-to-end testing of Salesforce applications, including functional, regression, integration, and UAT across multiple modules (Sales Cloud, Service Cloud).
  • Collaborated with cross-functional teams (developers, business analysts, product owners) to define and execute test strategies, test plans, and detailed test cases aligned with business and technical requirements.
  • Executed and logged test cases using tools like JIRA and ALM, tracked defects, and ensured timely resolution through regular QA-dev syncs.
  • Contributed to regression automation efforts using Eclipse, improving test coverage and reducing cycle time by 25%.
  • Built a custom Salesforce automation utility to extract and validate backend data, reducing manual test prep time.
  • Supported the successful rollout of 7 pilot programs and 2 enterprise-scale projects in the utilities domain over 3 years.
  • Managed internal team operations, sprint reporting, and QA documentation, ensuring smooth communication with stakeholders.
  • Continuously tracked Salesforce platform updates and best practices to enhance test quality and coverage in dynamic Agile environments.

Proprietor

THE BOTTLE Cafe
07.2019 - 06.2021
  • Launched and managed an independent café business from the ground up, overseeing all aspects of daily operations, branding, and customer engagement.
  • Led strategic planning, including menu development, inventory management, and sales forecasting, resulting in consistent month-over-month growth.
  • Handled financial operations, including budgeting, vendor payments, cost optimization, and revenue tracking.
  • Recruited, trained, and supervised staff to maintain high standards of service and operational efficiency.
  • Built and maintained vendor relationships, negotiated pricing, and ensured timely delivery of goods and supplies.
  • Adapted quickly to changing market trends and customer preferences, implementing improvements that enhanced customer satisfaction and retention.

Associate Software Engineer

Accenture
07.2016 - 09.2018
  • Performed manual and system integration testing (SIT) for client/server and multi-tier web applications in large-scale telecom and billing environments.
  • Created detailed test plans and test cases for Telecom BSS modules, including CRM, billing cycles, Dunning and Collections processes.
  • Led end-to-end UAT coordination and defect tracking during critical release cycles, ensuring stakeholder alignment and timely sign-off.
  • Conducted data migration testing and Time Machine testing to validate billing scenarios across legacy and modern platforms.
  • Worked onsite with the client to gather requirements, clarify defects, and provide real-time QA support to business users and product owners.
  • Used JIRA for test management and issue tracking; adhered to Waterfall and hybrid SDLC models in enterprise program delivery.
  • Contributed to a nationwide telecom transformation initiative, supporting backend and frontend testing during rollout phases.

Education

B.Sc. - Computer Technology

KG College of Arts and Science
Coimbatore, TN
05.2016

Skills

  • Salesforce CRM
  • Siebel CRM
  • Telecom Billing (Kenan FX)
  • Manual & Automation Testing
  • UAT & Regression Testing
  • JIRA & ALM
  • Selenium (Eclipse)
  • SQL
  • Agile & Waterfall Methodologies
  • Test Case Creation & Execution
  • STLC & SDLC
  • Defect Management

Certification

  • Certified ScrumMaster (CSM) - Scrum Alliance
  • Salesforce Certified Administrator - Salesforce
  • Salesforce Generative AI Associate - Salesforce
  • SAFe 5 Practitioner, SAFe 6 DevOps - Scaled Agile, Inc
  • Copado Fundamentals I & II Certifications - Copado
  • TOSCA Automation Specialist Level 1 & 2 - Tricentis Tosca

Accomplishments

  • Sapphire & Bronze Cheers Awards – Cognizant
    Recognized multiple times for outstanding performance and consistent contributions to Salesforce QA projects; earned appreciation from Business and Project Leads for driving quality and collaboration across programs.
  • Best Employee – Billing Team, Accenture
    Awarded “Best Team Member” for exceptional dedication to telecom billing projects; praised by the Client PO and Senior Manager for leading QA efforts on the Dunning & Collection user journey and delivering high-impact results.

LANGUAGES

Tamil - Native
English - Proficient

Timeline

Associate

Cognizant
12.2021 - Current

Proprietor

THE BOTTLE Cafe
07.2019 - 06.2021

Associate Software Engineer

Accenture
07.2016 - 09.2018

B.Sc. - Computer Technology

KG College of Arts and Science

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EBI HARISH PRABHU