Ebony Cox
Nashville,TN
Summary
HRIS & Payroll professional with expertise in HRIS administration, payroll operations, and compliance. Skilled at troubleshooting complex payroll and HRIS issues, improving system adoption, and ensuring regulatory compliance. Adept at streamlining workflows, resolving high-impact issues, and rebuilding client trust. Experienced in cross-functional collaboration to optimize HR and payroll processes and deliver reliable results for employers and employees. Experience with multiple data mining software(PRC, Press Ganey, Qualtrics, EMR, Workday, ADP, My Staff, BerniePortal)
Overview
8
8
years of professional experience
1
1
Certification
Work History
HRIS Account Manager
BerniePortal
Nashville, TN
03.2024 - Current
- Successfully, created 85 SOP's in 2025 to support process improvements.
- Designed and implemented 10 Year End W-2 communication templates and developed streamlined process forms utilizing Zoho forms to improve data collection and employee communication efficiency.
- Collaborated with cross-functional teams to streamline communication and resolve client issues efficiently.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Lead post-implementation support for employer groups, ensuring payroll accuracy, HRIS functionality, and compliance alignment.
- Troubleshoot payroll discrepancies including OT, amendments, backdated requests, tax liabilities, and W-2c processing.
- Trouble shoot Time & attendance system issues
- Trouble shoot compliance within the portal
- Investigate and resolve timecard, PTO, and audit log inconsistencies to prevent over/underpayment risk.
- Draft detailed issue reports for Development, improving resolution speed and system reliability.
- Guide clients through complex system issues, taking accountability and restoring trust.
- Support compliance initiatives, onboarding documents, and regulatory reporting.
- Developed and maintained relationships with clients to enhance customer satisfaction and retention.
Compliance Education Specialist
Stericycle
Nashville, TN
10.2023 - 03.2024
- Conducted OSHA and HIPAA evaluations and delivered compliance training for 150+ employees.
- Advised clients on policy updates and recordkeeping to reduce workplace risk.
- Managed compliance documentation to meet audit standards, reducing penalties by 40%.
- Developed and implemented educational programs to enhance employee knowledge and compliance.
- Led strategic planning efforts for educational programs, aligning objectives with organizational goals and compliance requirements.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
Patient Experience Manager
Compass Group
Nashville, TN
08.2021 - 03.2023
- Led HR initiatives to improve engagement, retention, and onboarding processes.
- Managed payroll and timekeeping for 50+ employees, ensuring labor law compliance.
- Partnered with managers on performance, development, and corrective action plans.
- Developed and implemented training programs for staff on patient engagement best practices.
- Led patient feedback initiatives to enhance service quality and patient satisfaction.
- Analyzed patient experience data to identify trends and areas for improvement in services.
- Collaborated with healthcare teams to streamline communication and improve care delivery processes.
- Designed surveys to assess patient needs, preferences, and overall satisfaction levels.
- Mentored new team members on operational procedures and patient interaction standards.
- Managed cross-departmental projects aimed at enhancing overall patient experience across facilities.
- Led regular team meetings to review performance metrics, discuss challenges, and develop strategies for continuous improvement in the patient experience domain.
- Established protocols for timely response to patient complaints, effectively resolving issues and minimizing negative impact on satisfaction scores.
- Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment.
Assistant Director
Compass Group
Paducah, KY
10.2017 - 07.2021
- Managed HR operations for 110+ employees, including payroll, scheduling, and benefits.
- Improved patient satisfaction scores by 25% within 4 months.
- Ensured compliance with FLSA, OSHA, HIPAA, and food safety regulations.
- Conducted onboarding, employee relations, and workforce planning initiatives.
- Analyzed key performance metrics to identify trends and inform strategic decision-making.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Oversaw project management, ensuring timely completion within budget constraints.
Education
Bachelor of Business Administration - Management (General Management, Strategic MGT
Murray State University
Skills
- HRIS Administration & Payroll Support
- Payroll Compliance & Audit Readiness
- Employee Onboarding & Training
- Regulatory Compliance (OSHA, HIPAA, HazCom)
- Process Improvement & Workflow Optimization
- Benefits & Leave Administration Support
- HR Reporting & Data Accuracy
- Client & Employee Relationship Management
Certification
- OSHA Training
- HIPPA Training
Timeline
HRIS Account Manager
BerniePortal
03.2024 - Current
Compliance Education Specialist
Stericycle
10.2023 - 03.2024
Patient Experience Manager
Compass Group
08.2021 - 03.2023
Assistant Director
Compass Group
10.2017 - 07.2021
Bachelor of Business Administration - Management (General Management, Strategic MGT
Murray State University
30 hour- OSHA General Industry Safety and Health
Completed 30-hour OSHA Occupational Safety and Health training, covering workplace safety regulations, hazard recognition, and compliance best practices.