Ebony Marie Wiley
Case Manager
Memphis
Summary
I'm a professional with a solid background in case management and youth services. Expert in assessing needs, developing action plans, and providing support to achieve goals. Strong team collaborator, adaptable to changing environments, and focused on delivering impactful results. Skilled in crisis intervention, and resource coordination, ensuring comprehensive care and support for youth.
Overview
13
13
years of professional experience
Work History
Switch Youth Case Manager
Youth Villages
07.2023 - Current
- Conducts weekly sessions as needed to address any resource needs.
- Documents all sessions within a pre-established cycle time in Salesforce/Evolve records system.
- Provide community-based services, which may include in home or other community-based locations therapeutic services to the youth and caregivers.
- Implement suggestions of interventions provided by Supervisor and/or Licensed Program Expert in a timely manner to be reflected in the next treatment plan cycle.
- Provide accurate and complete information to the Supervisor in a timely manner in the event of a crisis.
- Connect families to relevant community resources, fostering a network of support that contributed to long-term success.
Case Manager 1
TN Department of Children Services, Child Abuse Hotline
10.2022 - 03.2023
- Conducted intake interviews via phone to assess reports of suspected child abuse and neglect.
- Recorded and maintained case documentation within the TFacts database in compliance with agency standards.
- Collected and verified demographic and case-related information for children and families.
- Screened and routed intake reports to appropriate service tracks based on policy guidelines.
Care coordinator
Professional Care Services
10.2021 - 08.2022
- Documented and updated client case notes in the THL database.
- Assisted with medication management and scheduled appointments for clients.
- Linked clients to essential community resources to support care plans.
- Held a case load of 115
Social Services Case Manager- Respite and FosterCare
Porter-Leath
04.2018 - 10.2021
- Delivered case management services for children in residential and foster care programs.
- Conducted and presented assessments for assigned children and families.
- Coordinated visits, medical appointments, and service plans.
- Documented case notes in TFacts and Kaleidacare, ensuring compliance with agency standards.
- Acted as liaison with juvenile court staff, DCS workers, and community agencies.
- Provided crisis intervention and follow-up support as needed.
Care Manager
Case Management, Inc
09.2017 - 04.2018
- Maintained accurate client documentation in the THL database.
- Assisted clients with medication management and appointment scheduling.
- Connected clients with appropriate community resources and services.
Intern
Shelby County Relative Caregiver Program
08.2016 - 04.2017
- Supported case management services for kinship care families.
- Completed case notes in TFacts and other databases to maintain compliance.
- Assisted with intakes, eligibility determination, and development of service plans.
- Participated in home visits, mentoring groups, and child and family team meetings.
Office Assistant
Fogelman College of Business and Economics
05.2012 - 04.2016
- Maintained and updated filing, inventory, and database systems.
- Performed data entry, proofreading, and preparation of records and reports.
- Scheduled appointments and managed office calendars for staff and students.
Education
Master of Social Work - Social Work
Union University
Jackson, TN 05.2001 -
Skills
- Proficient in:
- Case Notes: TFacts
- Kaleidacare Solutions7
- Google: Drive, Docs, Sheets, Slides
- Microsoft word: Word, PowerPoint, Excel, Access
- Microsoft Outlook 2010
- Evolve
- Case documentation
- Mental health assessments
- Youth advocacy
Timeline
Switch Youth Case Manager
Youth Villages
07.2023 - Current
Case Manager 1
TN Department of Children Services, Child Abuse Hotline
10.2022 - 03.2023
Care coordinator
Professional Care Services
10.2021 - 08.2022
Social Services Case Manager- Respite and FosterCare
Porter-Leath
04.2018 - 10.2021
Care Manager
Case Management, Inc
09.2017 - 04.2018
Intern
Shelby County Relative Caregiver Program
08.2016 - 04.2017
Office Assistant
Fogelman College of Business and Economics
05.2012 - 04.2016
Master of Social Work - Social Work
Union University
05.2001 -
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