Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Shelly

Memphis

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Leader

Millennium
04.2021 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.


Customer Service Representative

Apple
04.2020 - 06.2021
  • Answer Calls..Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Manager (CSM)

Walmart
06.2017 - 04.2020
  • Responding to issues such as service inquiries, problem resolution, and retaining accounts
  • Handling customer escalations and all customer relations issues
  • Writing reports and business correspondence
  • Relaying information in a concise and clear manner
  • Managing customer expectations.

Teacher Assistant/In School Suspension

Greenwood Leflore Consolidated School District
08.2016 - 01.2020
  • Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
  • Enforce school and class rules to studentships proper behavior
  • School teacher record keeping, such as tracking attendance and calculating grades.

Correctional Officer

Tallahatchie County Correctional Facility
01.2015 - 05.2017
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.

Office Manager/Receptionist

Angel of Mercy Hospice
03.2013 - 07.2016
  • Responsible for managing office services by ensuring office and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored.

Packer/Shipper

Irving Warehouse
02.2010 - 06.2013
  • Place completed products into containers and prepare them for shipment by weighing, labeling, and recording information about each package
  • I then ensure that the prepared packages make it to their designated locations, such as loading zones or into inventory.Picker

Picker

UPS
06.2007 - 09.2010
  • Did duties that include reading the digital or printed request, pulling the items, and placing them in the correct box or load container for the order packers.

Education

High school or equivalent -

Amanda Elzy High School
Greenwood, MS
01.2007

Skills

  • Teacher Assistant
  • Teacher Aide
  • Office Management
  • Clerical Experience
  • Event Planning
  • Microsoft Outlook
  • Administrative Experience
  • Writing Skills

Certification

  • Work Keys, 07/01/16, Present
  • Driver's License

Timeline

Team Leader

Millennium
04.2021 - Current

Customer Service Representative

Apple
04.2020 - 06.2021

Customer Service Manager (CSM)

Walmart
06.2017 - 04.2020

Teacher Assistant/In School Suspension

Greenwood Leflore Consolidated School District
08.2016 - 01.2020

Correctional Officer

Tallahatchie County Correctional Facility
01.2015 - 05.2017

Office Manager/Receptionist

Angel of Mercy Hospice
03.2013 - 07.2016

Packer/Shipper

Irving Warehouse
02.2010 - 06.2013

Picker

UPS
06.2007 - 09.2010

High school or equivalent -

Amanda Elzy High School
  • Work Keys, 07/01/16, Present
  • Driver's License

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Ebony Shelly