Ebronah Rawlings
Memphis
Summary
Passionate volunteer coordinator offering several years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers.
Overview
7
7
years of professional experience
2014
2014
years of post-secondary education
Work History
Volunteer Coordinator
Memphis City Schools
Memphis
09.2018 - Current
- Coordinated volunteer recruitment efforts for school programs and events.
- Organized training sessions for new volunteers on school policies.
- Managed communication between volunteers and school staff effectively.
- Engaged children in educational and recreational activities to foster development and enhance social skills.
- Maintained records of volunteer participation and engagement levels.
- Facilitated community outreach initiatives to engage potential volunteers.
- Developed schedules for volunteer assignments across multiple schools.
- Led workshops to enhance volunteer skills and effectiveness in roles.
- Provided support during school events, ensuring smooth operations with volunteers.
- Communicated regularly with volunteers, assisting with issues and questions.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Identified volunteer service opportunities and associated requirements.
- Assigned volunteers to keep shifts properly staffed.
- Developed and managed volunteer recognition, engagement and retention practices.
Customer Service Representative
ATT
Memphis
02.2021 - 05.2025
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with billing inquiries and account management via phone and online chat.
- Collaborated with team members to resolve complex customer issues efficiently and accurately.
- Managed customer interactions to ensure prompt and effective service delivery.
- Educated customers on products, services, and promotions to enhance their experience.
- Utilized CRM systems to track interactions and maintain detailed customer records.
- Handled escalated complaints effectively, ensuring customer satisfaction and retention.
- Participated in training sessions to stay updated on new products and policies.
- Provided feedback to management on common customer concerns for service improvement.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Business Administration And Management
Strayer University
04.2023 - 07.2025
General Education Diploma
Memphis, TNSkills
- Volunteer coordination
- Customer service
- Team collaboration
- Communication skills
Timeline
Business Administration And Management
Strayer University
04.2023 - 07.2025
Customer Service Representative
ATT
02.2021 - 05.2025
Volunteer Coordinator
Memphis City Schools
09.2018 - Current
General Education Diploma
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