Summary
Overview
Work History
Education
Skills
Timeline
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Ebronah Rawlings

Memphis

Summary

Passionate volunteer coordinator offering several years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers.

Overview

7
7
years of professional experience
2014
2014
years of post-secondary education

Work History

Volunteer Coordinator

Memphis City Schools
Memphis
09.2018 - Current
  • Coordinated volunteer recruitment efforts for school programs and events.
  • Organized training sessions for new volunteers on school policies.
  • Managed communication between volunteers and school staff effectively.
  • Engaged children in educational and recreational activities to foster development and enhance social skills.
  • Maintained records of volunteer participation and engagement levels.
  • Facilitated community outreach initiatives to engage potential volunteers.
  • Developed schedules for volunteer assignments across multiple schools.
  • Led workshops to enhance volunteer skills and effectiveness in roles.
  • Provided support during school events, ensuring smooth operations with volunteers.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
  • Identified volunteer service opportunities and associated requirements.
  • Assigned volunteers to keep shifts properly staffed.
  • Developed and managed volunteer recognition, engagement and retention practices.

Customer Service Representative

ATT
Memphis
02.2021 - 05.2025
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers with billing inquiries and account management via phone and online chat.
  • Collaborated with team members to resolve complex customer issues efficiently and accurately.
  • Managed customer interactions to ensure prompt and effective service delivery.
  • Educated customers on products, services, and promotions to enhance their experience.
  • Utilized CRM systems to track interactions and maintain detailed customer records.
  • Handled escalated complaints effectively, ensuring customer satisfaction and retention.
  • Participated in training sessions to stay updated on new products and policies.
  • Provided feedback to management on common customer concerns for service improvement.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Business Administration And Management

Strayer University
04.2023 - 07.2025

General Education Diploma
Memphis, TN

Skills

  • Volunteer coordination
  • Customer service
  • Team collaboration
  • Communication skills

Timeline

Business Administration And Management

Strayer University
04.2023 - 07.2025

Customer Service Representative

ATT
02.2021 - 05.2025

Volunteer Coordinator

Memphis City Schools
09.2018 - Current

General Education Diploma

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Ebronah Rawlings