Edgar Vanags
Mount Juliet
Summary
Dynamic Floor Manager at Electronic Express with a proven track record in employee management and customer relations. Enhanced customer satisfaction through effective problem resolution and strategic floor planning. Skilled in POS systems, I consistently achieved sales targets while fostering a positive team environment. Committed to excellence and continuous improvement in service delivery.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
Honda
Mount Juliet
08.2025 - Current
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated vehicle features and benefits to potential buyers.
- Engaged customers to identify vehicle needs and preferences.
- Analyzed customer needs and identified solutions to meet their requirements.
- Developed and maintained relationships with clients to increase sales revenue.
- Educated customers on financing options and dealership services.
- Provided detailed product information to customers, including features, prices, and availability.
- Managed inventory by tracking vehicle availability and specifications.
- Supported promotional events to boost dealership visibility and sales opportunities.
Delivery Driver
Guatemex INC
08.2015 - 03.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Managed customer inquiries and complaints in a polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Service Advisor
Casey’s Chevrolet
02.2012 - 10.2013
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer satisfaction scores, consistently meeting or exceeding service targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Fostered repeat business by building rapport and trust through attentive listening and effective communication.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Recommended additional services tailored to customer needs, enhancing revenue while upholding integrity and trust.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Demonstrated high energy and professionalism while interacting with clients and staff in a customer-focused environment.
Floor Manager
Electronic Express
- Managed team of Number employees to maintain smooth-running operations of shop floor.
- Led a team of employees to ensure efficient operations on the shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Coordinated supply restocking, area cleaning, and product organization to enhance store presentation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed daily store operations to support seamless workflow and meet sales targets.
Education
Bachelor of Business - Business
Michigan State University
East Lansing, MI 05.2012 - 05.2016
Skills
- Sales compliance
- Cold calling
- Consultative sales
- Sales closing
- Pipeline building
- Sales funnel management
- Product demonstrations
- Product knowledge
- Customer relationship management
- Customer relations
- POS systems
- Attention to detail
- Problem resolution
- Team collaboration
- Persuasive communication
- Objection handling
- Effective communication
- Relationship building
- Exceeds sales goals
Timeline
Sales Consultant
Honda
08.2025 - Current
Delivery Driver
Guatemex INC
08.2015 - 03.2025
Bachelor of Business - Business
Michigan State University
05.2012 - 05.2016
Service Advisor
Casey’s Chevrolet
02.2012 - 10.2013
Floor Manager
Electronic Express