Edward Crook
Knoxville,Tennessee
Summary
Dynamic Substance Abuse Counselor with extensive experience at E. M. Jellinek Center, Inc., skilled in crisis intervention and client evaluation. Proven track record in developing individualized treatment plans and facilitating recovery support services, enhancing client outcomes through effective communication and community engagement. Committed to fostering a supportive environment for diverse populations.
Overview
13
13
years of professional experience
Work History
Substance Abuse Conselor
E. M. Jellinek Center, Inc.
04.2022 - 02.2026
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual treatment goals based on history and diagnosis.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Kept accurate and detailed records to track and document client progress.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Supported aftercare planning for continued recovery after treatment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Substance Abuse Conselor
The Mend House
06.2020 - 04.2022
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Monitored client progress to make necessary adjustments for client success.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Kept accurate and detailed records to track and document client progress.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Supported aftercare planning for continued recovery after treatment.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
Flight Attendant
American Airlines
06.2013 - 08.2019
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Bachelor of Science - Media Performance
Florida Sate University
Tallahassee, FL05-1985
Skills
- Client evaluation
- Providing community referrals
- Clinical assessment
- Defining treatment objectives
- Crisis intervention
- Communication techniques
- Life skills training
- Client confidentiality
- Individual therapy
- Recovery support
- Motivational interviewing
- Recovery support services
- Case management
- Individual counseling
- Community resources
- Clinical documentation
- Substance abuse education
- Referral coordination
- Community engagement
- Goal setting
- Behavior modification
- Boundary setting
- Crisis management
Accomplishments
- Collaborated with team of 7 in the development of client based treatment planning and facilitation.
- Achieved enhanced client participation in their own outcomes through effectively implementing client driven treatment planning.
Timeline
Substance Abuse Conselor
E. M. Jellinek Center, Inc.
04.2022 - 02.2026
Substance Abuse Conselor
The Mend House
06.2020 - 04.2022
Flight Attendant
American Airlines
06.2013 - 08.2019
Bachelor of Science - Media Performance
Florida Sate University