- Youth mentor, providing guidance and support to empower the next generation of leaders
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Mental Wellness
Edward Mayo
Columbia
Summary
I am well-versed in relationship-building and making those around me feel comfortable. Being a shift leader has taught me the importance of cleanliness, safety, and quality of a workspace showing how vital it is to a good business. Throughout my work experience I have learned many different backgrounds and dealt with multiple situations including helping the team members through their personal struggles. I am also effective at conflict resolution, as there have been many instances where I have had to resolve situations.
Overview
7
7
years of professional experience
Work History
Shift Leader
Chic-Fil-A
Columbia, TN
06.2022 - Current
- Supervised daily operations to ensure high-quality service and food safety compliance.
- Trained and mentored team members in customer service excellence and operational efficiency.
- Coordinated shift schedules and delegated tasks to optimize workflow during peak hours.
- Monitored team performance, providing feedback to drive continuous improvement initiatives.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured adherence to health regulations, maintaining a clean and safe work environment.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Team Member
McDonald's
Columbia, TN
06.2019 - 08.2020
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Operated cash register efficiently, handling transactions accurately and resolving discrepancies promptly.
- Resolved customer complaints effectively, utilizing problem-solving skills to enhance guest experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
No Degree - Psychology
Columbia State Community College
Columbia, TNHigh School Diploma -
Zion Christian Academy
Columbia, TN05.2022
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Team collaboration and leadership
- Issue resolution
- Attention to detail
- Active listening
- Analytical thinking
- Critical thinking
- Relationship building
Interests
Timeline
Shift Leader
Chic-Fil-A
06.2022 - Current
Team Member
McDonald's
06.2019 - 08.2020
No Degree - Psychology
Columbia State Community College
High School Diploma -
Zion Christian Academy