Edwin Prime
Old Hickory,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Notary Public
PLE Notary Services
05.2021 - Current
- Established PLE Notary Services May 2021
- Performed wide-ranging administrative, financial and service-related functions.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Health Insurance Advisor
Blue Cross Blue Shield of TN
05.2023 - 12.2024
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Negotiated contracts and terms of sale with potential customers.
- Conducted annual reviews of existing policies to update information.
Route Driver
Fed Express
02.2022 - 05.2023
- Pickup freight for airport business districts.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Rural Carrier Associate (RCA)
USPS
10.2020 - 01.2022
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Collected mail from post office boxes and distributed goods to correct addresses.
Facilities Coordinator
Aramark Management, Llc
01.2019 - 06.2020
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
Dispatcher
Metro Water Services
04.2018 - 01.2019
- Monitor potential hazards and concerns within Davidson County regarding water related issues.
- Analyzed customer feedback and provided solutions to improve customer service.
Claims Processor
OPTUM/UnitedHealth Group
02.2017 - 03.2018
- Evaluated accuracy and quality of data entered into agency management system.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Dispatcher Coordinator
Jars TD
11.2016 - 05.2017
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Customer Service Representative
Permanent General Assurance
01.2016 - 01.2017
- Respond to inquiries of web-based clients regarding insurance quotes.
- Quickly collate information from multiple databases and Internet sources in order to respond to individuals, businesses, and other companies within corporate family of businesses.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Pharmaceutical Delivery Driver
Pharmacy Network Services
05.2015 - 10.2015
- Delivered pharmaceutical drugs to long term care facilities.
- Expedited deliveries to meet customer deadlines and requirements.
- Fostered positive working relationships with regular customers.
Customer Account Specialist
AIG
04.2013 - 03.2015
- Evaluated customers' potential needs to make appropriate recommendations.
- Completed routine and complex account updates to resolve problems.
Collection Agent
Professional Account Services Inc
07.2011 - 04.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained consistently high success rate of collecting on overdue accounts.
- Established relationships with customers to encourage payment of delinquent accounts.
Education
High School Diploma -
McGavock High School
Nashville, TN1989
Skills
- Document evaluations
- Project coordination
- Project management
- Time management
- Adaptability and flexibility
- Negotiation strategies
Licenses
- Notary Public, TN, 05/21
- Accident & Health Insurance Producer, TN, 8/23
Timeline
Health Insurance Advisor
Blue Cross Blue Shield of TN
05.2023 - 12.2024
Route Driver
Fed Express
02.2022 - 05.2023
Notary Public
PLE Notary Services
05.2021 - Current
Rural Carrier Associate (RCA)
USPS
10.2020 - 01.2022
Facilities Coordinator
Aramark Management, Llc
01.2019 - 06.2020
Dispatcher
Metro Water Services
04.2018 - 01.2019
Claims Processor
OPTUM/UnitedHealth Group
02.2017 - 03.2018
Dispatcher Coordinator
Jars TD
11.2016 - 05.2017
Customer Service Representative
Permanent General Assurance
01.2016 - 01.2017
Pharmaceutical Delivery Driver
Pharmacy Network Services
05.2015 - 10.2015
Customer Account Specialist
AIG
04.2013 - 03.2015
Collection Agent
Professional Account Services Inc
07.2011 - 04.2013
High School Diploma -
McGavock High School
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