Edwina Coddington
Lebanon
Summary
Accomplished Store Manager at COACH. Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
COACH
07.2021 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Associate Manager
COACH
03.2018 - 08.2021
- Remedied issues and conflicts among workers using negotiation and active listening.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Lead Supervisor
COACH
05.2014 - 03.2018
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Sales Associate
COACH
05.2010 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Wilson Leather
10.2008 - 05.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Applied Science - Graphic Design
International Academy of Design & Technology-Nashv
Nashville, TN07-2011
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Inventory management
- Store merchandising
- Shift scheduling
- Recruitment and hiring
Timeline
Store Manager
COACH
07.2021 - 09.2024
Associate Manager
COACH
03.2018 - 08.2021
Lead Supervisor
COACH
05.2014 - 03.2018
Sales Associate
COACH
05.2010 - 05.2014
Sales Associate
Wilson Leather
10.2008 - 05.2010
Associate of Applied Science - Graphic Design
International Academy of Design & Technology-Nashv