Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Ehlana Duett

Memphis

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Store Manager

Genesco
Memphis
10.2024 - Current
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established customer service standards and monitored staff compliance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Store Manager

Goodwill industries
Memphis
02.2024 - 10.2024
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established customer service standards and monitored staff compliance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Inventory Control Manager

At Home Decor Superstore
Memphis
01.2021 - 02.2024
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Established warehouse policies, minimums and maximums, safety stock and reorder points for thousands of stock codes.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Maintained accurate records of all trainings conducted.
  • Designed training schedules for new and existing employees.

Assistant Operations Manager

David's Bridal
Memphis
12.2017 - 03.2020
  • Prepared detailed reports summarizing operational objectives achieved over a given period of time.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Collaborated with other departments to coordinate activities related to operations management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Resolved customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Assistant Manager

Shoney's Restaurant
Memphis
08.2015 - 01.2017
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Resolved conflicts among employees in an effective manner.

Education

GED -

White Station High School
Memphis, TN
05-2016

Skills

  • Inventory management
  • Financial analysis
  • Customer service
  • Staff scheduling
  • Employee training
  • Sales forecasting
  • Certified forklift operator
  • Staff management
  • Lifts up to 135 pounds
  • Palletizing
  • Business ethics
  • Safety compliance
  • Team building
  • Time management
  • Problem solving
  • Leadership skills
  • Communication skills
  • Verbal and written communication
  • Customized training
  • Employee engagement
  • Employee coaching
  • Staff development plans
  • Feedback gathering
  • New hire on-boarding

Certification

  • Marriage/funeral rights minister-2022
  • OSHA forklift certification-2022
  • Human resources Coursera certified-2024
  • Visual Merchandising certification-2025

Affiliations

  • 13 years of Girl Scouts- leading troop through assorted activities and planning trips/events
  • Solo hiker/camper
  • fisherman, hunter, and kayaker
  • Trained my cat to go on hikes with me
  • Teaching my son outdoor survival skills, while he teaches me how to play video games
  • Weight training multiple times a week

References

References available upon request.

Timeline

Store Manager

Genesco
10.2024 - Current

Store Manager

Goodwill industries
02.2024 - 10.2024

Inventory Control Manager

At Home Decor Superstore
01.2021 - 02.2024

Assistant Operations Manager

David's Bridal
12.2017 - 03.2020

Assistant Manager

Shoney's Restaurant
08.2015 - 01.2017

GED -

White Station High School

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Ehlana Duett