Summary
Overview
Work History
Education
Skills
Certification
Languages
Achievement
Personal details
Declaration
Timeline
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ELAKKIYA S

Chennai

Summary

Driven Assistant Manager with a proven track record at HDFC Bank, excelling in customer relationship management and sales strategies. Known for maintaining calm under pressure and leveraging excellent communication skills to handle credit card and account queries, significantly enhancing customer satisfaction and repeat business. Expert in both inbound and outbound calling, consistently meeting and exceeding sales targets.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

HDFC Bank
12.2021 - Current
  • Credit cards and Accounts related queries handling
  • Generated repeat business through exceptional customer service.


Education

MBA-General - Finance And Operations

CENTRAL UNIVERSITY
Kangalanchery, Thiruvarur
07-2021

HSC - Computer Science

AVAGH SCHOOL
Thiruvarur, India
03-2017

Skills

  • Sales strategies
  • Calm under pressure
  • Customer relationship management (CRM)
  • Excellent communication
  • Inbound and outbound calling

Certification

  • Type writing english higher
  • Tally erp 9.0

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Achievement

  • Chennai level NET PROMOTER SCORE (NPS) Topper

Personal details

  • Name : Elakkiya S
  • Date of birth : 02:08:1999
  • Father name : Sekar P
  • Permanent address : No.335, Middle Street, Koothur post, Nagapattinam -611105.

                                                              

Declaration

I hereby declared that the above mentioned particulars are true to the  best of my knowledge and belief.

Timeline

Assistant Manager

HDFC Bank
12.2021 - Current

MBA-General - Finance And Operations

CENTRAL UNIVERSITY

HSC - Computer Science

AVAGH SCHOOL
ELAKKIYA S