Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Eleana Hunter

Madison

Summary

Dynamic Front End Lead at BJs Wholesale Club with a proven track record in team leadership and customer service excellence. I am recognized for enhancing checkout efficiency and training staff to deliver exceptional service. I am very skilled in conflict resolution and performance monitoring, driving continuous improvement in team operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front End Lead

Bjs Wholesales Club
Goodlettsville
02.2024 - Current
  • Led front-end team to ensure efficient checkout processes.
  • Trained new staff with proficient customer service skills.
  • Managed scheduling to optimize staff coverage during peak hours.
  • Resolved customer complaints effectively.
  • Monitoring progress on assigned tasks and providing support where necessary.
  • Identifying opportunities to improve within team members.
  • Conducted regular training sessions on store policies and procedures.

Senior Lead

Old Navy
Rivergate
08.2023 - 01.2024
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked very closely with team members to achieve project objectives and meet deadlines.

Shift Leader

Domino's Pizza
Goodlettsville
12.2020 - 07.2023
  • I assigned tasks to employees, and monitored activities and task completion.
  • Supervised team members during busy shifts to ensure smooth operations.
  • Maintained cleanliness and organization of the kitchen and dining areas.
  • I communicated with the team to resolve customer issues professionally.
  • Provided exceptional customer service, and always maintained a positive attitude throughout the shift.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Education

High School Diploma -

Beech Senior High School
Hendersonville, TN
05-2022

Skills

  • Team leadership
  • Employee training
  • Customer service
  • Performance monitoring
  • Cash handling
  • Conflict resolution
  • Creative problem solving
  • Time management
  • Communication skills
  • Multitasking
  • Continuous improvement
  • Customer care
  • Sales techniques

Affiliations

  • I have a very outgoing personality !
  • I love spending time with my family, friends and pets
  • When I am not busy working or spending my time with loved ones I love trying out new restaurant's and or going shopping!

Accomplishments

  • I am often recognized for my great problem solving skills and my personality. There is always a solution to a problem and if I am involved I will find the way!

Certification

  • TABC Licenses

Timeline

Front End Lead

Bjs Wholesales Club
02.2024 - Current

Senior Lead

Old Navy
08.2023 - 01.2024

Shift Leader

Domino's Pizza
12.2020 - 07.2023

High School Diploma -

Beech Senior High School

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Eleana Hunter